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<tr style="border: 0px; margin: 0px; outline: 0px; padding: 0px;"><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/MCSD-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">MCSD</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/MCSA-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">MCSA</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/CCNP-Security-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">CCNP Security</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/CCNA-Wireless-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">CCNA Wireless</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/Network-plus-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">Network+</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/PMP-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">PMP</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/CCNP-Voice-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">CCNP Voice</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/CCNA-Data-Center-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">CCNA Data Center</a></td><td style="border: 0px; margin: 0px; outline: 0px; padding: 5px 0px 10px; text-align: center; vertical-align: middle;"><a href="http://www.examcollection.com/CEH-training.html" style="border: 0px; color: #2559b0; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;">CEH</a></td></tr>
</tbody></table>
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free practice tests for such certifications as<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">MCSE</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">MCSA</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">MCSD</span>,<span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">A+</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">Network+</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">Security+</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">CCIE</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">CCNA</span>,<span class="Apple-converted-space"> </span><span class="bold" style="border: 0px; font-weight: bold; margin: 0px; outline: 0px; padding: 0px;">CCNP</span>, and so on.</div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-24755230999572533522015-05-15T19:32:00.001+03:002015-05-15T19:35:04.845+03:00Decompress Cisco IOS images in Linux<div dir="ltr" style="text-align: left;" trbidi="on">
<b><span style="font-size: large;"> Decompress Cisco IOS images in Linux</span></b><br />
<br />
If you have any Linux distribution you can decompress Cisco IOS image using the dd command<br />
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<b><span style="font-size: large;">Examples: </span></b><br />
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<b>root@alaaheggaSRV#dd if=/dev/sr0 of=/home/hope/exampleCD.iso bs=2048 conv=noerror,sync</b><br />
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<b>root@alaaheggaSRV#dd if=/dev/sda of=~/disk1.img</b><br />
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLZg2e45q_ZzXlmMj6oPyV1XF8jdNydW68wMm3fZxKELaCTAvWVbNazku8EW6dIHTEkYu7pAlf8Hc1W6jT_qTuw-MNSJP4VtXVmSxZ0ou5NAYNyjv8DL0FnfHXr41ZKxHOv7kO8Fn-B6kT/s1600/Screenshot+-+05152015+-+09_33_19+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="310" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLZg2e45q_ZzXlmMj6oPyV1XF8jdNydW68wMm3fZxKELaCTAvWVbNazku8EW6dIHTEkYu7pAlf8Hc1W6jT_qTuw-MNSJP4VtXVmSxZ0ou5NAYNyjv8DL0FnfHXr41ZKxHOv7kO8Fn-B6kT/s640/Screenshot+-+05152015+-+09_33_19+AM.png" width="640" /></a></div>
<br />
<b>where</b><br />
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<span style="color: red;"><b>if</b></span> is the input file<br />
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<span style="color: red;"><b>of</b> </span>is the output file<br />
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<b><span style="color: red;">bs</span></b> is bit start<br />
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<br />
For Cisco IOS images that are being used in GNS3 emulator use the below steps<br />
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<div class="comment-text" style="-webkit-text-stroke-width: 0px; background: rgb(255, 255, 255); border: 0px; color: black; display: inline; font-family: Roboto, arial, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 17px; margin: 0px; orphans: auto; padding: 0px; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<div class="comment-text-content" style="background: transparent; border: 0px; font-size: 13px; margin: 0px; max-height: 104px; overflow: hidden; padding: 0px; white-space: pre-wrap; word-wrap: break-word;">
root@alaaheggaSRV#dd if=<span style="color: red;">c3725-adventerprisek9-mz.124-12.bin</span> of=<span style="color: red;">c3725-adventerprisek9-mz.124-12.image</span></div>
</div>
<span style="-webkit-text-stroke-width: 0px; background-color: white; color: black; display: inline !important; float: none; font-family: Roboto, arial, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 17px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;"></span><br />
<div class="comment-footer" style="-webkit-text-stroke-width: 0px; background: rgb(255, 255, 255); border: 0px; color: black; font-family: Roboto, arial, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 17px; margin: 0px; orphans: auto; padding: 0px; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<br class="Apple-interchange-newline" /></div>
<br />
now you have been decompressed the IOS.bin image <br />
<br />
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<div class="separator" style="clear: both; text-align: center;">
</div>
</div>
Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-51797804940580980172015-05-15T17:47:00.001+03:002015-05-15T17:47:35.017+03:00unable to locate package vsftpd solved<div dir="ltr" style="text-align: left;" trbidi="on">
<b><span style="color: red;">ALAAHEGGA@ubuntu:~/Desktop$ sudo apt-get install vsvtpd</span></b><br />Reading package lists... Done<br />Building dependency tree <br />Reading state information... Done<br />E: Unable to locate package vsvtpd<br />
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtYVzbhAIlho6mzoQ0cENaW91DuorrrtlxEAxudOyM65dn_GUROWkeMj7BMaJZZZsKU-nalZoD2UYi6nE7ynFVov1KQFduFheLYUWW8kuXLrGUU4mXEZrQd1Uvi2aheIELgej2k0szCy6Z/s1600/vsftpd.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="339" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtYVzbhAIlho6mzoQ0cENaW91DuorrrtlxEAxudOyM65dn_GUROWkeMj7BMaJZZZsKU-nalZoD2UYi6nE7ynFVov1KQFduFheLYUWW8kuXLrGUU4mXEZrQd1Uvi2aheIELgej2k0szCy6Z/s640/vsftpd.png" width="640" /></a></div>
<br />
<div style="text-align: left;">
<span style="color: red;"><b><span style="font-size: large;">Solution</span></b></span></div>
<br />
<div style="-webkit-text-stroke-width: 0px; background-color: white; border: 0px; clear: both; color: #111111; font-family: Ubuntu, Arial, 'libra sans', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 19.5px; margin: 0px 0px 1em; orphans: auto; padding: 0px; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
The repositories for older releases that are not supported (like 11.04, 11.10 and 13.04) get moved to an archive server. There are repositories available at<span class="Apple-converted-space"> </span><a href="http://old-releases.ubuntu.com/" style="border: 0px; color: #962d0c; cursor: pointer; font-size: 15px; margin: 0px; padding: 0px; text-decoration: none;">http://old-releases.ubuntu.com</a></div>
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The reason for this is that it is now out of support and no longer receiving updates and security patches.</div>
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I would urge you to consider a supported distribution. If your computer is too old in terms of memory or processor then you should consider a distribution such as Lubuntu or Xubuntu.</div>
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If you want to continue using an outdated release then edit<span class="Apple-converted-space"> </span><code style="background-color: #eeeeee; border: 0px; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; margin: 0px; padding: 1px 5px; white-space: pre-wrap;">/etc/apt/sources.list</code><span class="Apple-converted-space"> </span>and change<span class="Apple-converted-space"> </span><code style="background-color: #eeeeee; border: 0px; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; margin: 0px; padding: 1px 5px; white-space: pre-wrap;">archive.ubuntu.com</code><span class="Apple-converted-space"> </span>to<span class="Apple-converted-space"> </span><code style="background-color: #eeeeee; border: 0px; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; margin: 0px; padding: 1px 5px; white-space: pre-wrap;">old-releases.ubuntu.com</code></div>
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You can do this with<span class="Apple-converted-space"> </span><code style="background-color: #eeeeee; border: 0px; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; margin: 0px; padding: 1px 5px; white-space: pre-wrap;">sed</code></div>
<pre style="-webkit-text-stroke-width: 0px; background-color: #eeeeee; border: 0px; color: #111111; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; margin: 0px 0px 1em; max-height: 600px; orphans: auto; overflow: auto; padding: 5px; text-align: left; text-indent: 0px; text-transform: none; widows: 1; width: auto; word-spacing: 0px; word-wrap: normal;"><code style="background-color: #eeeeee; border: 0px; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; margin: 0px; padding: 0px; white-space: inherit;">sudo sed -i -re 's/([a-z]{2}\.)?archive.ubuntu.com|security.ubuntu.com/old-releases.ubuntu.com/g' /etc/apt/sources.list
</code></pre>
<br />
<br class="Apple-interchange-newline" />
<div style="-webkit-text-stroke-width: 0px; background-color: white; border: 0px; clear: both; color: #111111; font-family: Ubuntu, Arial, 'libra sans', sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 19.5px; margin: 0px 0px 1em; orphans: auto; padding: 0px; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
then update with</div>
<pre style="-webkit-text-stroke-width: 0px; background-color: #eeeeee; border: 0px; color: #111111; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; margin: 0px 0px 1em; max-height: 600px; orphans: auto; overflow: auto; padding: 5px; text-align: left; text-indent: 0px; text-transform: none; widows: 1; width: auto; word-spacing: 0px; word-wrap: normal;"><code style="background-color: #eeeeee; border: 0px; font-family: Consolas, Menlo, Monaco, 'Lucida Console', 'Liberation Mono', 'DejaVu Sans Mono', 'Bitstream Vera Sans Mono', 'Courier New', monospace, sans-serif; font-size: 13px; margin: 0px; padding: 0px; white-space: inherit;">sudo apt-get update && sudo apt-get dist-upgrade
</code></pre>
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Sometimes, it might be faster to create backups of your system and reinstall using supported release instead.</div>
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<br /></div>
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<br /></div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com2tag:blogger.com,1999:blog-6060136043932653781.post-26223353940233955882015-05-15T13:55:00.002+03:002015-05-15T13:55:26.146+03:00Cisco Nexus 1000V – End of Availability<div dir="ltr" style="text-align: left;" trbidi="on">
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Cisco Nexus 1000V – End of Availability</h1>
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<strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Cisco Nexus 1000V – End of Availability</strong></div>
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VMware is announcing the End of Availability (EOA) for the Cisco Nexus 1000V SKU and its associated support SKUs from VMware effective February 2, 2015.</div>
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This notification has NO IMPACT on existing use of the Nexus 1000V in a VMware vSphere 5.x or older environment. It also has NO IMPACT on support already purchased from VMware for the Nexus 1000V.</div>
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VMware recommends that the Nexus 1000V users move to the VMware vSphere Distributed Switch as it simplifies operations (e.g., upgrade) and provides advanced monitoring capabilities plus a broader feature set. VMware will also offer migration assistance to make this change. For additional details, please contact your VMware account team or support representative. Customers that use the Nexus 1000V already do so in conjunction with VMware vSphere Enterprise Plus Edition and have the correct licensing in place to make this change.</div>
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Customers who want to buy additional licenses and support for the Cisco Nexus 1000V after February 2, 2015 can buy those licenses directly from Cisco.</div>
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<strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Frequently Asked Questions</strong></div>
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■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q: When is the Cisco Nexus 1000V from VMware End of Availability (EOA)?</strong><br />A. The Cisco Nexus 1000V from VMware EOA is scheduled for February 2, 2015. The Cisco Nexus 1000V from VMware will no longer be available for purchase as a standalone product SKU after this date.</div>
<div style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px 0px 1.625em; outline: 0px; padding: 0px; vertical-align: baseline;">
■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q: What is End of Availability (EOA)?</strong><br />A. A product has reached its End of Availability when it is no longer available for purchase from VMware. See more at:<span class="Apple-converted-space"> </span><a href="https://www.vmware.com/support/policies/lifecycle.html" style="border: 0px; color: #11598f; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;">https://www.vmware.com/support/policies/lifecycle.html</a></div>
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■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. Can I purchase additional Cisco Nexus 1000V from VMware licenses after February 2, 2015?</strong><br />A. No, except for orders currently in process that will complete by March 31, 2015.</div>
<div style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px 0px 1.625em; outline: 0px; padding: 0px; vertical-align: baseline;">
■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. Can I continue to use the Cisco Nexus 1000V from VMware after EOA?</strong><br />A. Existing customers that purchased the Cisco Nexus 1000V from VMware may continue to use the product beyond the End of Availability date of February 2, 2015. This change in packaging will not affect existing product support or functionality.</div>
<div style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px 0px 1.625em; outline: 0px; padding: 0px; vertical-align: baseline;">
■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. Can I continue to get technical support for the Cisco Nexus 1000V from VMware after EOA?</strong><br />A. Yes. Customers who have active support contracts for the product will still be entitled to technical support as per the<span class="Apple-converted-space"> </span><a href="http://www.vmware360.com/files/pdf/techpaper/Product-Lifecycle-Matrix.pdf" style="border: 0px; color: #11598f; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;">VMware Lifecycle Policy Matrix</a></div>
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■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. What is the Cisco Nexus 1000V from VMware End of General Support (EOGS) date?</strong><br />A. End of General Support (EOGS) for the product is as indicated on<span class="Apple-converted-space"> </span><a href="http://www.vmware360.com/files/pdf/techpaper/Product-Lifecycle-Matrix.pdf" style="border: 0px; color: #11598f; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;">VMware Lifecycle Policy Matrix</a>under the dates listed for vSphere ESXi hypervisor 5.0, 5.1, and 5.5.</div>
<div style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px 0px 1.625em; outline: 0px; padding: 0px; vertical-align: baseline;">
■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. Can I purchase additional Cisco Nexus 1000V license from VMware after February 2, 2015?</strong><br />A. No, additional licenses will not be able from VMware as of this date. Additional licenses can be purchased directly from Cisco.</div>
<div style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px 0px 1.625em; outline: 0px; padding: 0px; vertical-align: baseline;">
■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. Can I renew my Cisco Nexus 1000V from VMware Support before my contract expires?</strong><br />A. Yes, if this happens prior to February 2, 2015. If the renewal is beyond February 2, 2015 customers can buy new support directly from Cisco.</div>
<div style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: inherit; margin: 0px 0px 1.625em; outline: 0px; padding: 0px; vertical-align: baseline;">
■<span class="Apple-converted-space"> </span><strong style="border: 0px; font-family: inherit; font-size: 15px; font-style: inherit; font-weight: bold; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Q. Whom may I contact if I have additional questions?</strong><br />A. Please reach out to your VMware representative or VMware Global Support Services if you have any additional questions.</div>
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Source</div>
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<a href="http://vmware360.com/cisco-nexus-1000v-end-of-availability/"> http://vmware360.com/cisco-nexus-1000v-end-of-availability/</a></div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-25767859405279357162015-05-09T18:26:00.002+03:002015-05-09T18:26:35.623+03:00Introduction to SDN & OpenFlow by INE<div dir="ltr" style="text-align: left;" trbidi="on">
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
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<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
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<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="31" QFormat="true"
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<w:LsdException Locked="false" Priority="32" QFormat="true"
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<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
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<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
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<br />
<h2 style="background: white; line-height: 28.15pt; margin-top: 0in; vertical-align: baseline;">
<a href="http://streaming.ine.com/c/introduction-to-sdn-and-openflow"><b><span style="border: none windowtext 1.0pt; color: black; font-family: "inherit","serif"; font-size: 22.5pt; mso-bidi-font-family: Arial; mso-border-alt: none windowtext 0in; padding: 0in;">Introduction to SDN & OpenFlow</span></b><span style="color: black; font-family: "Arial","sans-serif"; font-size: 22.5pt;"></span></a></h2>
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<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMbtg_dDZrFMiL_uYs4exmDs5PbVE_cAStpdXEp5DEX2iMPNt33UTx8hzqk7a7T6HjQFqJ3643dq4PlPRQMwK2n7TXUG0-SaoaTvHpil4z0UTv_TyfJrgcE_O0s25AycNKb8iVtgAAPIRw/s1600/VideoCourse-INE1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="286" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMbtg_dDZrFMiL_uYs4exmDs5PbVE_cAStpdXEp5DEX2iMPNt33UTx8hzqk7a7T6HjQFqJ3643dq4PlPRQMwK2n7TXUG0-SaoaTvHpil4z0UTv_TyfJrgcE_O0s25AycNKb8iVtgAAPIRw/s320/VideoCourse-INE1.jpg" width="320" /></a></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
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<span style="background: white; color: #444444; font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman";">This
8-hour course begins with a general introduction to Software Defined Networks,
including discussion of control planes and data planes, APIs, logical layers,
types of SDN networks, and more. With hands-on access to</span><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://ine.co/pica8?utm_source=google&utm_medium=clicks&utm_campaign=ine_pica8"><span style="background: white; border: none windowtext 1.0pt; color: #ef7d22; font-family: "Arial","sans-serif"; mso-border-alt: none windowtext 0in; padding: 0in; text-decoration: none; text-underline: none;"> Pica8</span></a></span><span style="background: white; color: #444444; font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman";"> Open switches and Flowgrammable’s
emulator, students will spend 15+ hours delving into real-world implementation
and deployment of OpenFlow, an SDN standard that allows a remote controller to
interact with the forwarding plane of a network switch or router over the
network, making it easy to deploy innovative routing and switching protocols in
a network.</span><span style="font-family: "Times New Roman","serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: 17.25pt; margin-bottom: 15.0pt; text-align: justify; vertical-align: baseline;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman";">Learn how having complete transparency into setting up a flow
gives you new insights as to how networking can change. Starting with basic
tunneling, or traffic engineering, and then advancing to setting up multiple
group tables, and tuning flow priorities and flow aging. You will gain hands on
the tools and tricks needed to quickly deploy SDN.</span></div>
<div class="MsoNormal" style="background: white; line-height: 17.25pt; margin-bottom: 15.0pt; text-align: justify; vertical-align: baseline;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman";">Jasson Casey is the founder and executive director
of Flowgrammable. With more than 15 years’ experience in the
telecommunications industry, Jasson is currently a research associate with the
Open Networking Foundation, a PhD candidate at Texas A&M University, and a
research affiliate with the Center for Secure Information Systems at George
Mason University. Jasson’s PhD research formed the basis for the Flowgrammable
OpenFlow stack.</span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Course</span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<b><span style="color: #b45f06;"><u><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">Software defined Networking</span></u></span></b></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><br /></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/b9439116-f299-4ca8-ab44-5f542f153be0#/b9439116-f299-4ca8-ab44-5f542f153be0"> SDN
Overview 11 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/c8fa8bb4-a291-4de6-a32b-4978ed9df3ec#/c8fa8bb4-a291-4de6-a32b-4978ed9df3ec">SDN
Key Ideas 12 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/c7c598cd-0208-4ba0-a748-73b7ec2aff81#/c7c598cd-0208-4ba0-a748-73b7ec2aff81">Separation
of Control & Data Plane 24 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/75e70584-a9c5-4ff8-8375-26cfa6944dc8#/75e70584-a9c5-4ff8-8375-26cfa6944dc8">Control
Plane vs. Data Plane 5 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/d1bd7c27-56d9-4175-b3bc-638d17bce2db#/d1bd7c27-56d9-4175-b3bc-638d17bce2db">Centralized
Controller 9 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/04587abe-f94a-4810-b93c-da146b59ab7e#/04587abe-f94a-4810-b93c-da146b59ab7e">Standard
Northbound APIs for External Programming 3 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/2d2c3fad-6e95-48cb-a196-846f42b69e1d#/2d2c3fad-6e95-48cb-a196-846f42b69e1d">Network
Service Chaining 4 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/a5d2b86c-dfc1-4c13-b710-ca4c7226a8eb#/a5d2b86c-dfc1-4c13-b710-ca4c7226a8eb">Evolution
from Traditional to SDN Underlay Networks 3 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/744a91a8-c8fb-4b59-bfee-028c3268eed8#/744a91a8-c8fb-4b59-bfee-028c3268eed8">Enabling
Technologies for SDN 21 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/651d33c5-1c87-4a91-97b5-56e63af4d6a3#/651d33c5-1c87-4a91-97b5-56e63af4d6a3">Logical
Layers for SDN 1 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/a8685eaf-b839-487e-8a2b-f961d6747e7c#/a8685eaf-b839-487e-8a2b-f961d6747e7c">Types
of SDN Networks 1 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/2273c748-8cb1-48f7-8493-6c2981b401dd#/2273c748-8cb1-48f7-8493-6c2981b401dd">Deployment
View of Different SDN Networks 14 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/c803de67-4d4d-4390-95c4-0f95d72df639#/c803de67-4d4d-4390-95c4-0f95d72df639">SDN
Review :: Part 1 12 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/e0d610cc-293e-4d02-9013-103c4733b278#/e0d610cc-293e-4d02-9013-103c4733b278">SDN
Review :: Part 2 35 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1dc5c19b-3cd0-4c63-9f3b-5e1055482b10/a844ec3d-c2d7-470f-a4ff-a4fc451cd0bf#/a844ec3d-c2d7-470f-a4ff-a4fc451cd0bf">SDN
Review :: Part 3 34 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration:</span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> 3h 18m</span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> </span>
</div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<b><u><span style="color: #b45f06;"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">OpenFlow</span></span></u></b></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/dd793bcd-9608-4171-9391-4307df679fbf/433f8635-d018-4e01-af74-ec2d635ed2ae#/433f8635-d018-4e01-af74-ec2d635ed2ae">What
is OpenFlow? 11 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/dd793bcd-9608-4171-9391-4307df679fbf/104d6a99-9e64-4bab-88e9-714e34e339a6#/104d6a99-9e64-4bab-88e9-714e34e339a6">OpenFlow
Key Ideas 9 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/dd793bcd-9608-4171-9391-4307df679fbf/0a98b066-61f3-4f6e-9e77-a64e90d84191#/0a98b066-61f3-4f6e-9e77-a64e90d84191">Components
of OpenFlow 12 m</a></span></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration:</span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> 32m</span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> </span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span> </div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<b><u><span style="color: #b45f06;"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">OpenFlow Abstractions</span></span></u></b></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/58af4d1f-1aaa-479b-a68d-d44f5e722c63#/58af4d1f-1aaa-479b-a68d-d44f5e722c63">Definition
of an Abstraction 12 m</a></span></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/99a95013-e340-4102-b78c-c333a2d203ae#/99a95013-e340-4102-b78c-c333a2d203ae">Datapath
7 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/7e58b229-654f-410e-a2d7-f1dd6d83bd36#/7e58b229-654f-410e-a2d7-f1dd6d83bd36">Port
4 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/2df26cdb-2994-4781-b690-2e6581ce859c#/2df26cdb-2994-4781-b690-2e6581ce859c">Queue
& Tables 27 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/c73bddca-e975-4910-84fe-097e9c80376a#/c73bddca-e975-4910-84fe-097e9c80376a">Table
29 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/bf9be759-f521-4f65-b421-f51cd06f600d#/bf9be759-f521-4f65-b421-f51cd06f600d">Flow
18 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/2e7bb22e-d7f5-4cd7-9d44-8c41b608f1c9#/2e7bb22e-d7f5-4cd7-9d44-8c41b608f1c9">Match
34 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/8def19d3-4759-476e-83e6-89aa06af70d7#/8def19d3-4759-476e-83e6-89aa06af70d7">Instruction
36 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/cad9bfb3-671b-4e74-99cf-316cbf261d6b#/cad9bfb3-671b-4e74-99cf-316cbf261d6b">Action
14 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/7e5f890a-8e31-4fe6-b28e-f9eabb092033#/7e5f890a-8e31-4fe6-b28e-f9eabb092033">Group
7 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/d33bbcd2-8038-4cbd-8532-77000e35c7fb/9e0b7fcb-39d3-4b3c-9413-f05ac12af9b5#/9e0b7fcb-39d3-4b3c-9413-f05ac12af9b5">Meter
1 m</a></span></span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration:</span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> 3h 13m</span></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> </span>
</div>
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<b><span style="color: #b45f06;"><u><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">OpenFlow Data Model</span></u></span></b></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/25f29b53-95ce-42fc-9e2c-a8021cbbd410/bc39994f-ec52-44e8-ae29-b7f10c8c97af#/bc39994f-ec52-44e8-ae29-b7f10c8c97af">OpenFlow
Data Model 18 m</a></span></span></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration:</span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> 18m</span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> </span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span> </div>
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<u><b><span style="color: #b45f06;"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">OpenFlow Data Plane</span></span></b></u></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/1b1db24e-b283-4a9c-8c3c-7e00f6b0f053#/1b1db24e-b283-4a9c-8c3c-7e00f6b0f053">Data
Structure Introduction 35 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/95f616ce-812f-453a-8ae5-969f716f67ad#/95f616ce-812f-453a-8ae5-969f716f67ad">Packet
Key 9 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/329065b7-f2fa-409c-a9ba-bc7a863c9018#/329065b7-f2fa-409c-a9ba-bc7a863c9018">Packet
Context 6 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/6a282d60-2ecb-4dc3-9a9b-dcbd83532055#/6a282d60-2ecb-4dc3-9a9b-dcbd83532055">Packet
Arrival 2 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/973ebf81-d84c-4c37-be27-765b9e04d455#/973ebf81-d84c-4c37-be27-765b9e04d455">Field
Extraction 4 m</a></span></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/54448a53-d189-4aa5-a647-bcc84bdc8e93#/54448a53-d189-4aa5-a647-bcc84bdc8e93">Table
Selection/Flow Selection 34 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/027ff008-87ea-49cc-8f0d-963ab420564d#/027ff008-87ea-49cc-8f0d-963ab420564d">Instruction
Execution 37 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/649d16cb-c78b-4738-b965-26927eeca481/3ada8a20-9eaa-427c-bba7-ad7e60edc476#/3ada8a20-9eaa-427c-bba7-ad7e60edc476">Egress
/ Group Processing 21 m</a></span></span></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration: 2h 31m</span></div>
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<u><b><span style="color: #b45f06;"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">OpenFlow Protocol</span></span></b></u></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1856085c-d881-465b-84fc-1c17b88d53ce/a0f79d1a-493f-47c1-b44f-c3e495105197#/a0f79d1a-493f-47c1-b44f-c3e495105197">Protocol
Overview 25 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1856085c-d881-465b-84fc-1c17b88d53ce/378802ec-f353-4886-bc88-7818d125e299#/378802ec-f353-4886-bc88-7818d125e299">Session
Lifecycle 9 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1856085c-d881-465b-84fc-1c17b88d53ce/82d3ad22-b538-4fa3-8d31-01a2837298f0#/82d3ad22-b538-4fa3-8d31-01a2837298f0">Role
Management 6 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1856085c-d881-465b-84fc-1c17b88d53ce/ddae3f4a-577b-49fa-9d1c-aaf512f80266#/ddae3f4a-577b-49fa-9d1c-aaf512f80266">Capability
discovery 12 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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Operations :: Configuration 30 m</a></span></span></div>
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Operations :: Events 5 m</a></span></span></div>
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Operations :: Statistics 5 m</a></span></span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"></span></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/1856085c-d881-465b-84fc-1c17b88d53ce/f46541c4-3419-4f7c-b21d-c67eda802e46#/f46541c4-3419-4f7c-b21d-c67eda802e46">State
Modification 22 m</a></span></span></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration:</span><span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">1h 59m</span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"> </span>
</div>
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<b><u><span style="color: #b45f06;"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; text-transform: uppercase;">OpenFlow Demonstrations</span></span></u></b></div>
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<br /></div>
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<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/0e82243f-c136-4768-9e48-c0367fb77dd4/5d840b76-e6c3-4952-8463-a79c6cdb7b5b#/5d840b76-e6c3-4952-8463-a79c6cdb7b5b">OpenFlow
Demonstration :: Part 1 23 m</a></span></span></div>
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<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/0e82243f-c136-4768-9e48-c0367fb77dd4/f1fd34ee-772a-49c3-953a-c319134186dc#/f1fd34ee-772a-49c3-953a-c319134186dc">OpenFlow
Demonstration :: Part 2 31 m</a></span></span></div>
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<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span class="MsoHyperlink"><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;"><a href="http://streaming.ine.com/topic/0e82243f-c136-4768-9e48-c0367fb77dd4/1521b6ef-f243-4f85-a8b9-1403f7745a4e#/1521b6ef-f243-4f85-a8b9-1403f7745a4e">OpenFlow
Demonstration :: Part 7 21 m</a></span></span></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Total Duration:</span></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">3h 26m</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
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</div>
Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-54079314061045243272015-05-09T18:14:00.002+03:002015-05-09T18:16:25.313+03:00HOL-SDC-1402 - vSphere Distributed Switch from A to Z<div dir="ltr" style="text-align: left;" trbidi="on">
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<br />
<h3>
Focus: Networking </h3>
<h3>
HOL-SDC-1402 - vSphere Distributed Switch from A to Z</h3>
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<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">HOL-SDC-1402 - vSphere Distributed Switch from
A to Z</span></div>
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<span style="color: #7f7f7f; font-family: "Helvetica","sans-serif"; font-size: 9.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">This is an ideal lab to learn the basics and advanced virtual
network configuration options on vSphere using the vSphere Distributed Switch
(VDS). We will cover configuration through migration from a vSphere Standard
Switch (VSS) to VDS, Quality of Service, Monitoring with Layer 3 SPAN, High
Availability with LACP and some troubleshooting steps. The lab will also help
build a basic knowledge of VDS, which is a foundation to NSX deployments.</span></div>
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<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Lab Modules</span></div>
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<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">#</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Title</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Time</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<td nowrap="" style="background: #656565; border-left: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Level</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<td nowrap="" style="background: #656565; border-left: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Type</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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</tr>
<tr style="mso-yfti-irow: 1;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">1</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Migrating
from a vSphere Standard Switch to the vSphere Distributed Switch</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">U</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 2;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">2</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Implementing
Quality of Service (QoS) Tagging & Traffic Filtering on the VDS</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">U</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 3;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">3</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Monitoring
the vSphere Distributed Switch with Encapsulated Remote Mirroring</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">U</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 4;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">4</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Manage
network traffic with NIOC (Network I/O Control)</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 5;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">5</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Implementing
LACP on the vSphere Distributed Switch</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 6; mso-yfti-lastrow: yes;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">6</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Network
Troubleshooting Using The ESXCLI</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">U</span></div>
</td>
</tr>
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<div class="MsoNormal" style="background: white; line-height: 13.5pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">A <b>Module Time</b> can be either <b>15</b>, <b>30</b>,<b>45 </b>or <b>60 </b>Minutes
in Length.</span></div>
<div class="MsoNormal" style="background: white; line-height: 13.5pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">A <b>Module Level</b> can be either<b>B</b>eginning or <b>A</b>dvanced.</span></div>
<div class="MsoNormal" style="background: white; line-height: 13.5pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">A <b>Module Type</b> can be either <b>U</b>se
Case or <b>F</b>eature.Close</span></div>
<div class="MsoNormal" style="background: white; line-height: 13.5pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<br /></div>
<div class="MsoNormal" style="background: white; line-height: 13.5pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<br /></div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-14964479778139115892015-05-09T18:04:00.002+03:002015-05-09T18:05:55.056+03:001.VMware HOL Online 1.1.SDDC VMWare Software-Defined Data Center<div dir="ltr" style="text-align: left;" trbidi="on">
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<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 5"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 6"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 7"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 8"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 9"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 9"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 2"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 3"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 4"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 6"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 7"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footer"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="35" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="1" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
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<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
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<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
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<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
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<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
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<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
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<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
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<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
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<h3 style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span><span dir="LTR"></span>VMware HOL Online</h3>
<h3 style="margin-left: .5in; mso-list: l0 level2 lfo1; text-indent: -.25in;">
<span style="mso-list: Ignore;">1.1<span style="font: 7.0pt "Times New Roman";"> </span></span><span dir="LTR"></span>SDDC VMWare Software-Defined Data Center</h3>
<div class="MsoNormal" style="background: white; margin-bottom: 3.75pt; mso-line-height-alt: 13.2pt; mso-outline-level: 3;">
<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">HOL-SDC-1401 - Cloud Management with vRealize
Operations</span></div>
<div class="MsoNormal" style="background: white; line-height: 16.8pt; margin-bottom: 6.75pt;">
<span style="color: #7f7f7f; font-family: "Helvetica","sans-serif"; font-size: 9.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">VMware vRealize Operations delivers intelligent operations
management from applications to storage and across physical, virtual, and cloud
infrastructures (both private and public) with predictive analytics and
policy-based automation.</span></div>
<div class="MsoNormal" style="background: white; line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<span style="color: #333333; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Lab Modules</span></div>
<div class="MsoNormal" style="background: white; line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
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<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">#</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<td nowrap="" style="background: #656565; border-left: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
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<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Time</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<td nowrap="" style="background: #656565; border-left: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Level</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<td nowrap="" style="background: #656565; border-left: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Type</span></b><span style="color: white; font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<tr style="mso-yfti-irow: 1;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">1</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Introduction
to vRealize Operations</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">15</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
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<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
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<tr style="mso-yfti-irow: 2;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">2</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Intro
and Overview of the new vRealize Operations UI </span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
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<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">U</span></div>
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<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">3</span></div>
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<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Virtual
Infrastructure Performance Monitoring and Guided Remediation</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
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<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">4</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Capacity
Optimization and Scenario Modeling for the Virtual Infrastructure</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 5;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">5</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Custom
Dashboards, Views and Reports</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 6;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">6</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Virtual
Infrastructure Performance Correlation with OS</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 7;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">7</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">vSphere
Configuration and Compliance Management</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 8;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">8</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Application
Discovery and Dependency Mapping</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 9;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">9</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Comprehensive
Storage and Network Analytics</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 10;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">10</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Continuous
OS Level Configuration and Compliance Management</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">A</span></div>
</td>
<td style="background: silver; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 11;">
<td style="border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">11</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">AWS,
Microsoft Hyper-V and vCloud Air Monitoring</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">30</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">B</span></div>
</td>
<td style="border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .75pt; mso-border-left-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 12; mso-yfti-lastrow: yes;">
<td style="background: silver; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; mso-border-top-alt: solid windowtext .75pt; padding: 7.5pt 3.75pt 7.5pt 3.75pt;"><div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
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<span style="font-family: "Arial","sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">F</span></div>
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<br /></div>
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<span style="color: red; font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; text-transform: uppercase;">Lab Link</span><span style="font-family: "Arial","sans-serif"; font-size: 8.0pt; mso-fareast-font-family: "Times New Roman";"><span style="mso-spacerun: yes;">
</span><span style="mso-spacerun: yes;"> </span><a href="http://labs.hol.vmware.com/HOL/catalogs/catalog/123">http://labs.hol.vmware.com/HOL/catalogs/catalog/123</a></span></div>
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<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
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<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhEUdAZnlOiw6HHtsYGCWOaxa1crUroGo_Ze4A2gLWjAlY-dQKvfgyJbiEjfVqAnBkZbC4i5Tk3fZmswU1MoxLiynuvC4LBHUK0F3VEpNgMT1Spkwf78yRzS5H5WwLyGcEf79MewVmGmOBU/s1600/lab1.1.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="120" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhEUdAZnlOiw6HHtsYGCWOaxa1crUroGo_Ze4A2gLWjAlY-dQKvfgyJbiEjfVqAnBkZbC4i5Tk3fZmswU1MoxLiynuvC4LBHUK0F3VEpNgMT1Spkwf78yRzS5H5WwLyGcEf79MewVmGmOBU/s320/lab1.1.png" width="320" /></a></div>
</div>
<div class="MsoNormal" style="line-height: 20.25pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3;">
<br /></div>
</div>
Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-55713637177995527362015-05-09T17:52:00.002+03:002015-05-09T17:52:11.362+03:0050 Most Common Interview Questions<div dir="ltr" style="text-align: left;" trbidi="on">
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<h2 class="MsoNormal" style="background: none repeat scroll 0% 0% white; line-height: 14.25pt; margin-bottom: 0.25in; text-align: left; vertical-align: baseline;">
<span style="color: red;"><span style="font-family: "Helvetica Neue"; font-size: 12pt;"> 50 Most Common Interview Questions</span></span></h2>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .25in; vertical-align: baseline;">
<span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">When it comes to the interview process, research and preparation
for the interview can often times determine your chances of making it to the
next step. One of the best ways to get ready for a job interview is to practice
your responses to any and all interview questions – even the downright
weird.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">To help you get
started, Glassdoor sifted through tens of thousands of </span><span style="border: none windowtext 1.0pt; color: #2c84cc; font-family: "inherit","serif"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">interview
reviews</span><span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"> to find out some of the most common interview questions
candidates get asked during recent interviews. So, if you have a job
interview lined up, practice in front of a mirror or ask a friend or family
member to listen to your answers to the following questions so you’ll be ready
to put your best foot forward.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .25in; vertical-align: baseline;">
<br /></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .25in; vertical-align: baseline;">
<b><span style="color: red; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Most Common Interview Questions</span></b><span style="color: red; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are your strengths?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are your weaknesses?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Why are you interested in
working for [<i>insert company name here</i>]?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Where do you see yourself
in five years? Ten years?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Why do you want to leave
your current company?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Why was there a gap in
your employment between <i>[insert date]</i> and <i>[insert
date]</i>?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What can you offer us
that someone else can not?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are three things
your former manager would like you to improve on?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">9.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Are you willing to
relocate?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">10.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Are you willing to
travel?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">11.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Tell me about an
accomplishment you are most proud of.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">12.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Tell me about a time you
made a mistake.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">13.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What is your dream job?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">14.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">How did you hear about
this position?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">15.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What would you look to
accomplish in the first 30 days/60 days/90 days on the job?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">16.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Discuss your resume.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">17.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Discuss your educational
background.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">18.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Describe yourself.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">19.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Tell me how you handled a
difficult situation.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">20.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Why should we hire you?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">21.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Why are you looking for a
new job?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">22.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Would you work
holidays/weekends?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">23.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">How would you deal with
an angry or irate customer?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">24.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are your salary
requirements? <i>(Hint: if you’re not sure what’s a fair </i><a href="http://www.glassdoor.com/Salaries/index.htm" target="_blank"><i><span style="border: none windowtext 1.0pt; color: #2c84cc; mso-border-alt: none windowtext 0in; padding: 0in; text-decoration: none; text-underline: none;">salary</span></i></a><i> range
and compensation package, research the job title and/or company on Glassdoor.)</i></span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">25.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Give a time when you went
above and beyond the requirements for a project.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">26.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Who are our competitors?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">27.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What was your biggest
failure?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">28.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What motivates you?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">29.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What’s your availability?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">30.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Who’s your mentor?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">31.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Tell me about a time when
you disagreed with your boss.</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">32.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">How do you handle
pressure?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">33.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What is the name of our
CEO?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">34.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are your career
goals?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">35.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What gets you up in the
morning?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">36.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What would your direct
reports say about you?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">37.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What were your bosses’
strengths/weaknesses?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">38.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">If I called your boss
right now and asked him what is an area that you could improve on, what would
he say?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">39.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Are you a leader or a
follower?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">40.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What was the last book you’ve
read for fun?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">41.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are your co-worker
pet peeves?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">42.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are your hobbies?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">43.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What is your favorite
website?</span></div>
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<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">44.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What makes you
uncomfortable?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">45.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are some of your
leadership experiences?</span></div>
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<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">46.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">How would you fire
someone?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;">
<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">47.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What do you like the most
and least about working in this industry?</span></div>
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<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">48.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Would you work 40+ hours
a week?</span></div>
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<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">49.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What questions haven’t I
asked you?</span></div>
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<span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: inherit; mso-fareast-font-family: inherit;"><span style="mso-list: Ignore;">50.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span dir="LTR"></span><span style="color: #7f7f7f; font-family: "inherit","serif"; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What questions do you
have for me?</span></div>
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<span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">In addition to questions
commonly asked during a job interview, many unexpected and downright bizarre
questions may also be asked. Check out some of the strangest ones to show up on
Glassdoor: <a href="http://www.glassdoor.com/Oddball-Interview-Questions-LST_KQ0,27.htm" target="_blank"><span style="border: none windowtext 1.0pt; color: #2c84cc; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in; text-decoration: none; text-underline: none;">Top Oddball Interview Questions.</span></a></span></div>
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<span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">What are other common questions you have been asked during an
interview?</span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Interviewed lately? <a href="http://www.glassdoor.com/survey/start_input.htm" target="_blank"><span style="border: none windowtext 1.0pt; color: #2c84cc; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in; text-decoration: none; text-underline: none;">Tell us about it</span></a>!</span></div>
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<br /></div>
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<span style="color: #666666; font-family: "Helvetica Neue"; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Thank you for reading my post </span></div>
</div>
Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-63429354465640483532015-05-09T14:04:00.002+03:002015-05-09T14:04:06.051+03:00Why troubleshooting? TSHOOT 300-135 INE Session Summary <div dir="ltr" style="text-align: left;" trbidi="on">
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<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Why troubleshooting? </span></b></div>
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<b>Today's networks are more high-availability minded than
ever and downtime means loss of revenue....</b></div>
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-Employee Productivity</div>
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-Customer SLA violations</div>
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-Regulatory fines</div>
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-Etc.</div>
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<b>One Key way expert-level engineers set themselves apart
from average engineers is troubleshooting methodology.</b></div>
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-Average engineer runs around like a chicken with its head
cut off.</div>
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-Expert Engineer keeps a cool head and follows a structured
approach.</div>
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<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Structured Troubleshooting Approach</span></b></div>
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<b>-Defines a logical and systematic method of
troubleshooting that can be applied to any case.</b></div>
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--E.g. troubleshooting VoIP call quality and OSPF neighbor
adjacency involves different discrete steps, but logical approach is the same.</div>
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<b>-Structured troubleshooting is closely analogous to the
scientific method of conducting experiments</b></div>
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<span style="color: blue;">Scientific Method Workflow</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwvR9Ru4E6Qb9dmCsvKVLuAdcCHTMkSGgdSvnL7j6kFOH0SU5cKJfXAqMSXBy87HwGJJhiIHbXRTaEVJnMLr9_kRsiFIbk74nAls3AX749mqyQIV2zMmUPCwbLZwo-dCa1KtKX671i3I5d/s1600/scentific_method.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="136" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwvR9Ru4E6Qb9dmCsvKVLuAdcCHTMkSGgdSvnL7j6kFOH0SU5cKJfXAqMSXBy87HwGJJhiIHbXRTaEVJnMLr9_kRsiFIbk74nAls3AX749mqyQIV2zMmUPCwbLZwo-dCa1KtKX671i3I5d/s320/scentific_method.png" width="320" /></a></div>
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<span style="color: blue;">Structured Troubleshooting Workflow</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyy_88g8VgIq2woza4GuYhAcCMi0a_SiQrGj29KvP3nv5iAVmi1rYQiGZ4GaSsH3y4GfrHZ68BQ4RQuArG3YdvRTZIz7dtG1V-4WPvheT7jqKcN82QpRcaZHEnvIX2OlRmQejSWVv4sjTF/s1600/structued_troubleshooting_approach.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="142" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyy_88g8VgIq2woza4GuYhAcCMi0a_SiQrGj29KvP3nv5iAVmi1rYQiGZ4GaSsH3y4GfrHZ68BQ4RQuArG3YdvRTZIz7dtG1V-4WPvheT7jqKcN82QpRcaZHEnvIX2OlRmQejSWVv4sjTF/s320/structued_troubleshooting_approach.png" width="320" /></a></div>
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<span style="mso-no-proof: yes;"><br /></span></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Defining the Problem</span></b></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;"> </span></b></div>
<div class="MsoNormal">
-Network problems are generally discovered in two ways </div>
<div class="MsoNormal">
<b>--Reactive (e-Ticketing help desk system)</b></div>
<div class="MsoNormal">
---e.g. users submit tickets to the help desk that web
browsing is slow</div>
<div class="MsoNormal">
<b>--Proactive (Monitoring System PRTG, NAGIOS, CISCO WORKS
and HP OpenView)</b></div>
<div class="MsoNormal">
---e.g. SNMP report a linkdown event</div>
<div class="MsoNormal">
-In either case more investigation is needed to find the
root of the cause.</div>
<div class="MsoNormal">
Gathering Information </div>
<div class="MsoNormal">
-Apart from asking users for more information on tickets
submitted, gathering information is in the form of …… </div>
<div class="MsoNormal">
--shows commands</div>
<div class="MsoNormal">
--debug commands</div>
<div class="MsoNormal">
---Typically not used in real world unless network-down
emergency</div>
<div class="MsoNormal">
---Mis. Testing tools </div>
<div class="MsoNormal">
-----ping</div>
<div class="MsoNormal">
-----traceroute</div>
<div class="MsoNormal">
-----telnet</div>
<div class="MsoNormal">
-----Etc.</div>
<div class="MsoNormal">
Ultimate goal is to isolate the issue as closely as possible
by eliminating unrelated variables</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
How to gather Information?</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Structured troubleshooting involves isolating the operation
work network into functional layers</div>
<div class="MsoNormal">
-E.g. OSI Model or TCP/IP Model</div>
<div class="MsoNormal">
Where to actually start isolating is a personal preference</div>
<div class="MsoNormal">
-Common approaches are ……</div>
<div class="MsoNormal">
--Top-Down</div>
<div class="MsoNormal">
--Bottom-Up</div>
<div class="MsoNormal">
--Divide and Conquer</div>
<div class="MsoNormal">
Key to remember is that layers have a cascading effect</div>
<div class="MsoNormal">
-E.g. if physical layer (i.e. layer1) is down, all layers
above it are broken</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Top down Troubleshooting</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Most useful for application related issues</div>
<div class="MsoNormal">
-E.g. user can’t send email – start by checking their email
settings</div>
<div class="MsoNormal">
Potentially very time consuming if problem resides in lower
layer</div>
<div class="MsoNormal">
-E.g. Physical switchport is bad (layer 1)</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Bottom Up Troubleshooting</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
-Verify each layer starting with physical and proceed to the
next </div>
<div class="MsoNormal">
--Is the link is Up/Up?</div>
<div class="MsoNormal">
--Are the layer 2 options correct?</div>
<div class="MsoNormal">
--IP properly configured</div>
<div class="MsoNormal">
--Etc.</div>
<div class="MsoNormal">
Like top-down, can be very time consuming depending on where
the problem actually lies.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Divide and Conquer</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Goal is to reduce search time by picking a layer to start at</div>
<div class="MsoNormal">
Based on results of testing, further verification goes
either up or down the stack.</div>
<div class="MsoNormal">
E.g. for troubleshooting email problem …..</div>
<div class="MsoNormal">
--Can I ping the mail server ?</div>
<div class="MsoNormal">
----If yes, go up stack</div>
<div class="MsoNormal">
----If no, go down stack </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Defining and Implementing the Fix</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Ideally up to this point the issue is sufficiently isolated
to make an educated guess as to how the problem can be fixed.</div>
<div class="MsoNormal">
Proper “Change Control” at this stage is key.</div>
<div class="MsoNormal">
--Clearly define the proposed fix</div>
<div class="MsoNormal">
--Implement the proposed fix</div>
<div class="MsoNormal">
--Did it work ?</div>
<div class="MsoNormal">
---if yes, Proceed forwards.</div>
<div class="MsoNormal">
---if no, roll back</div>
<div class="MsoNormal">
Changing too many variables at once can compound the problem
even further.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Observing the result</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Depending on the nature of the problem, verification of the
solution can be either straightforward or complicated</div>
<div class="MsoNormal">
-E.g. users said they couldn’t email, now they can, problem
straightforward and solved</div>
<div class="MsoNormal">
-E.g. users experienced low VoIP quality, quality is now
good, but only time will tell</div>
<div class="MsoNormal">
Within the scope of TSHOOT exam, final observation is your
scope.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Reiteration</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
If the problem was not solved, a further dilemma occurs</div>
<div class="MsoNormal">
-Did I misdiagnose the problem in the first place?</div>
<div class="MsoNormal">
-Are there significant variables that were overlooked?</div>
<div class="MsoNormal">
<span style="mso-spacerun: yes;"> </span>-Was my fix not appropriate?</div>
<div class="MsoNormal">
Before making further changes, more information should be gathered?</div>
<div class="MsoNormal">
-Did the situation change since I implemented a fix?</div>
<div class="MsoNormal">
--If yes, for the better or worse.</div>
<div class="MsoNormal">
--If not, why not?</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="color: red; font-size: 14.0pt; line-height: 107%;">Document the Fix</span></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
-All good change control policies should require documentation
for all fixes.</div>
<div class="MsoNormal">
-Documentation allows the development of a “Knowledge Base“for
particular network topology.</div>
<div class="MsoNormal">
-KB can be referenced in the future to solve similar
problems, or to trace your steps if the same problem is recurring.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
ALAA HEGGA</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Senior System Engineer Saudi Bin Laden Group</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="http://sa.linkedin.com/pub/alaa-hegga/16/862/423"><span style="-webkit-text-stroke-width: 0px; background-color: #f5f6ef; color: #3b3835; display: inline !important; float: none; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 18px; orphans: auto; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">sa.linkedin.com/pub/alaa-hegga/16/862/423</span> </a></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-74642210306427191302015-05-09T12:52:00.002+03:002015-05-09T12:52:46.887+03:00e-Ticketing Help Desk System Reviews<div dir="ltr" style="text-align: left;" trbidi="on">
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="31" QFormat="true"
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<w:LsdException Locked="false" Priority="32" QFormat="true"
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<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
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<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
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<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
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<br />
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<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">ManageEngine
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<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/152/iSupport/iSupport%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">End users can submit
requests for service, search for solutions, and view the status of their open
incidents. <a href="http://www.capterra.com/help-desk-software/spotlight/152/iSupport/iSupport%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/135091/Help%20Sumo/Help%20Sumo"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Help Sumo" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image005.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135091/Help%20Sumo/Help%20Sumo"><span style="color: #127cc0;">Help Sumo</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Help Sumo</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135091/Help%20Sumo/Help%20Sumo#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/135091/Help%20Sumo/Help%20Sumo#reviews"><span style="color: #909090;">(11 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135091/Help%20Sumo/Help%20Sumo"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web help desk that
helps enhance customer support via ticket support, live chat, email-ticket, and
self-service knowledge base. <a href="http://www.capterra.com/help-desk-software/spotlight/135091/Help%20Sumo/Help%20Sumo"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/122549/Zendesk/Zendesk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Zendesk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image006.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122549/Zendesk/Zendesk"><span style="color: #127cc0;">Zendesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Zendesk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122549/Zendesk/Zendesk#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/122549/Zendesk/Zendesk#reviews"><span style="color: #909090;">(8 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122549/Zendesk/Zendesk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Zendesk enables
companies to deliver support, scale with self-service, and differentiate with
proactive engagement. <a href="http://www.capterra.com/help-desk-software/spotlight/122549/Zendesk/Zendesk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/136972/C-Desk/C-Desk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="C-Desk" border="0" height="80" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image007.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136972/C-Desk/C-Desk"><span style="color: #127cc0;">C-Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by C-Desk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136972/C-Desk/C-Desk#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/136972/C-Desk/C-Desk#reviews"><span style="color: #909090;">(5 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136972/C-Desk/C-Desk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help desk solution
with service request management, knowledge base, task management, surveys. <a href="http://www.capterra.com/help-desk-software/spotlight/136972/C-Desk/C-Desk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/107225/SysAid/SysAid%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SysAid" border="0" height="60" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image008.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/107225/SysAid/SysAid%20Technologies"><span style="color: #127cc0;">SysAid</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SysAid Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/107225/SysAid/SysAid%20Technologies#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/107225/SysAid/SysAid%20Technologies#reviews"><span style="color: #909090;">(5 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/107225/SysAid/SysAid%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Offered in both cloud
& on-premise, SysAid combines all the essentials, so you can easily manage
all your ITSM activities in one place. <a href="http://www.capterra.com/help-desk-software/spotlight/107225/SysAid/SysAid%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/139950/NABD/NABD"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="NABD" border="0" height="78" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image009.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/139950/NABD/NABD"><span style="color: #127cc0;">NABD</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by NABD</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/139950/NABD/NABD#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/139950/NABD/NABD#reviews"><span style="color: #909090;">(4 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/139950/NABD/NABD"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Online workflow-based
help desk Software for companies looking for fast and agile support services.
FREE life time plan available. <a href="http://www.capterra.com/help-desk-software/spotlight/139950/NABD/NABD"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/117109/CustomAnswers/CustomAnswers%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="CustomAnswers" border="0" height="121" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image010.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/117109/CustomAnswers/CustomAnswers%20Software"><span style="color: #127cc0;">CustomAnswers</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by CustomAnswers Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/117109/CustomAnswers/CustomAnswers%20Software#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/117109/CustomAnswers/CustomAnswers%20Software#reviews"><span style="color: #909090;">(3 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/117109/CustomAnswers/CustomAnswers%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Powerful flexible and
affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool
suitable to specific business processes <a href="http://www.capterra.com/help-desk-software/spotlight/117109/CustomAnswers/CustomAnswers%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/62194/LiveChat/LiveChat%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="LiveChat" border="0" height="83" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image011.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/62194/LiveChat/LiveChat%20Software"><span style="color: #127cc0;">LiveChat</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by LiveChat Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/62194/LiveChat/LiveChat%20Software#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/62194/LiveChat/LiveChat%20Software#reviews"><span style="color: #909090;">(3 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/62194/LiveChat/LiveChat%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">LiveChat turns support
teams into customer service rockstars. Customers love answers to their
questions coming within seconds. <a href="http://www.capterra.com/help-desk-software/spotlight/62194/LiveChat/LiveChat%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/100670/SMART%20Suite%20Help%20Desk/Internet%20Information%20and%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SMART Suite Help Desk" border="0" height="32" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image012.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/100670/SMART%20Suite%20Help%20Desk/Internet%20Information%20and%20Technologies"><span style="color: #127cc0;">SMART Suite Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Internet Information and Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/100670/SMART%20Suite%20Help%20Desk/Internet%20Information%20and%20Technologies#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/100670/SMART%20Suite%20Help%20Desk/Internet%20Information%20and%20Technologies#reviews"><span style="color: #909090;">(3 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/100670/SMART%20Suite%20Help%20Desk/Internet%20Information%20and%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Customer Support, IT
Service Management and Help Desk Software. ITIL and ISO 20000 Standard
compliant solution. <a href="http://www.capterra.com/help-desk-software/spotlight/100670/SMART%20Suite%20Help%20Desk/Internet%20Information%20and%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/138449/Gemini/CounterSoft"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Gemini" border="0" height="65" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image013.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138449/Gemini/CounterSoft"><span style="color: #127cc0;">Gemini</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by CounterSoft</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138449/Gemini/CounterSoft#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/138449/Gemini/CounterSoft#reviews"><span style="color: #909090;">(3 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138449/Gemini/CounterSoft"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help desk, issue &
bug tracking software that is fully customizable. Powerful apps framework and
API allow easy integrations <a href="http://www.capterra.com/help-desk-software/spotlight/138449/Gemini/CounterSoft"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/83211/HappyFox/Tenmiles"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HappyFox" border="0" height="34" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image014.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/83211/HappyFox/Tenmiles"><span style="color: #127cc0;">HappyFox</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Tenmiles</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/83211/HappyFox/Tenmiles#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/83211/HappyFox/Tenmiles#reviews"><span style="color: #909090;">(3 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/83211/HappyFox/Tenmiles"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A help desk ticketing
software that helps you to remove clutter and manage your customer support
queries easily from multiple channels. <a href="http://www.capterra.com/help-desk-software/spotlight/83211/HappyFox/Tenmiles"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/113132/Novo%20Help%20Desk%20Software/Novo%20Solutions"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Novo Help Desk Software" border="0" height="41" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image015.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/113132/Novo%20Help%20Desk%20Software/Novo%20Solutions"><span style="color: #127cc0;">Novo Help Desk Software</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Novo Solutions</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/113132/Novo%20Help%20Desk%20Software/Novo%20Solutions#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/113132/Novo%20Help%20Desk%20Software/Novo%20Solutions#reviews"><span style="color: #909090;">(3 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/113132/Novo%20Help%20Desk%20Software/Novo%20Solutions"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Provider of scalable,
easy to use, web based help desk software, customer support software and
knowledge management solutions. <a href="http://www.capterra.com/help-desk-software/spotlight/113132/Novo%20Help%20Desk%20Software/Novo%20Solutions"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125247/eBizzers%20Desk/eBizzers"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="eBizzers Desk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image016.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125247/eBizzers%20Desk/eBizzers"><span style="color: #127cc0;">eBizzers Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by eBizzers</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125247/eBizzers%20Desk/eBizzers#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/125247/eBizzers%20Desk/eBizzers#reviews"><span style="color: #909090;">(2 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125247/eBizzers%20Desk/eBizzers"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Transfer tickets to
other support departments, attach files to trouble tickets, and manage entire
projects with this hosted system. <a href="http://www.capterra.com/help-desk-software/spotlight/125247/eBizzers%20Desk/eBizzers"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/99093/LiveHelpNow%20Suite/LiveHelpNow"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="LiveHelpNow Suite" border="0" height="66" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image017.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/99093/LiveHelpNow%20Suite/LiveHelpNow"><span style="color: #127cc0;">LiveHelpNow Suite</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by LiveHelpNow</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/99093/LiveHelpNow%20Suite/LiveHelpNow#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/99093/LiveHelpNow%20Suite/LiveHelpNow#reviews"><span style="color: #909090;">(2 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/99093/LiveHelpNow%20Suite/LiveHelpNow"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">LiveHelpNow is a
customer service software suite with help-desk features: live chat,
email/ticket, knowledge base and callback. <a href="http://www.capterra.com/help-desk-software/spotlight/99093/LiveHelpNow%20Suite/LiveHelpNow"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/142210/Chataroo/Chataroo"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Chataroo" border="0" height="125" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image018.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/142210/Chataroo/Chataroo"><span style="color: #127cc0;">Chataroo</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Chataroo</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/142210/Chataroo/Chataroo#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/142210/Chataroo/Chataroo#reviews"><span style="color: #909090;">(2 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/142210/Chataroo/Chataroo"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Chataroo is an all
around solution that helps manage customer support with live chat, ticketing
help desk, and visitor tracking. <a href="http://www.capterra.com/help-desk-software/spotlight/142210/Chataroo/Chataroo"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/133242/Web%20Help%20Desk/SolarWinds"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Web Help Desk" border="0" height="51" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image019.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133242/Web%20Help%20Desk/SolarWinds"><span style="color: #127cc0;">Web Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SolarWinds</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133242/Web%20Help%20Desk/SolarWinds#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/133242/Web%20Help%20Desk/SolarWinds#reviews"><span style="color: #909090;">(2 reviews)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133242/Web%20Help%20Desk/SolarWinds"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web Help Desk offers
Web-based ticketing, change management, auto asset discovery, IT asset
management, knowledge base and more! <a href="http://www.capterra.com/help-desk-software/spotlight/133242/Web%20Help%20Desk/SolarWinds"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/24197/Alloy%20Navigator%20Express/Alloy%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Alloy Navigator Express" border="0" height="45" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image020.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24197/Alloy%20Navigator%20Express/Alloy%20Software"><span style="color: #127cc0;">Alloy Navigator Express</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Alloy Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24197/Alloy%20Navigator%20Express/Alloy%20Software#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/24197/Alloy%20Navigator%20Express/Alloy%20Software#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24197/Alloy%20Navigator%20Express/Alloy%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help Desk support
software, IT Infrastructure and asset management with comprehensive inventory. <a href="http://www.capterra.com/help-desk-software/spotlight/24197/Alloy%20Navigator%20Express/Alloy%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/98070/Oxygen%20Service%20Desk/Specialist%20Software%20Services"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Oxygen Service Desk" border="0" height="65" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image021.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/98070/Oxygen%20Service%20Desk/Specialist%20Software%20Services"><span style="color: #127cc0;">Oxygen Service Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Specialist Software Services</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/98070/Oxygen%20Service%20Desk/Specialist%20Software%20Services#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/98070/Oxygen%20Service%20Desk/Specialist%20Software%20Services#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/98070/Oxygen%20Service%20Desk/Specialist%20Software%20Services"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Professional fully
integrated Service Management tool with comprehensive service desk support
software and a low cost of ownership. <a href="http://www.capterra.com/help-desk-software/spotlight/98070/Oxygen%20Service%20Desk/Specialist%20Software%20Services"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/102709/Spiceworks/Spiceworks"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Spiceworks" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image022.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/102709/Spiceworks/Spiceworks"><span style="color: #127cc0;">Spiceworks</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Spiceworks</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/102709/Spiceworks/Spiceworks#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/102709/Spiceworks/Spiceworks#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/102709/Spiceworks/Spiceworks"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Download free help
desk software and tools for small to medium businesses <a href="http://www.capterra.com/help-desk-software/spotlight/102709/Spiceworks/Spiceworks"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/38289/SupportDesk/House%20on%20the%20Hill%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SupportDesk" border="0" height="143" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image023.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38289/SupportDesk/House%20on%20the%20Hill%20Software"><span style="color: #127cc0;">SupportDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by House on the Hill Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38289/SupportDesk/House%20on%20the%20Hill%20Software#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/38289/SupportDesk/House%20on%20the%20Hill%20Software#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38289/SupportDesk/House%20on%20the%20Hill%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">SaaS / on-site service
desk software for call logging, tracking, reporting. Solutions for multiple
business areas and customer support. <a href="http://www.capterra.com/help-desk-software/spotlight/38289/SupportDesk/House%20on%20the%20Hill%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/92921/The%20Service%20Program/Westrom%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="The Service Program" border="0" height="53" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image024.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/92921/The%20Service%20Program/Westrom%20Software"><span style="color: #127cc0;">The Service Program</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Westrom Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/92921/The%20Service%20Program/Westrom%20Software#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/92921/The%20Service%20Program/Westrom%20Software#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/92921/The%20Service%20Program/Westrom%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">QuickBooks add-on
service software with dispatch, routing, work order, maintenance schedules,
GPS, mobile and customer service tools. <a href="http://www.capterra.com/help-desk-software/spotlight/92921/The%20Service%20Program/Westrom%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/102230/Vision%20Helpdesk/Vision%20Helpdesk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Vision Helpdesk" border="0" height="55" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image025.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/102230/Vision%20Helpdesk/Vision%20Helpdesk"><span style="color: #127cc0;">Vision Helpdesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Vision Helpdesk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/102230/Vision%20Helpdesk/Vision%20Helpdesk#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/102230/Vision%20Helpdesk/Vision%20Helpdesk#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/102230/Vision%20Helpdesk/Vision%20Helpdesk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Vision Helpdesk offers
Help Desk, Satellite Desk and Service Desk Software Tools for every size
business. <a href="http://www.capterra.com/help-desk-software/spotlight/102230/Vision%20Helpdesk/Vision%20Helpdesk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/109608/Web%20Suite%20Pro/Web%20Suite%20Pro"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Web Suite Pro" border="0" height="42" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image026.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/109608/Web%20Suite%20Pro/Web%20Suite%20Pro"><span style="color: #127cc0;">Web Suite Pro</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Web Suite Pro</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/109608/Web%20Suite%20Pro/Web%20Suite%20Pro#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/109608/Web%20Suite%20Pro/Web%20Suite%20Pro#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/109608/Web%20Suite%20Pro/Web%20Suite%20Pro"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Manage Contacts,
Invoices, Help Desk, Inventory and more! <a href="http://www.capterra.com/help-desk-software/spotlight/109608/Web%20Suite%20Pro/Web%20Suite%20Pro"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/104974/Facil%20HelpDesk/Cromosoft%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Facil HelpDesk" border="0" height="76" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image027.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/104974/Facil%20HelpDesk/Cromosoft%20Technologies"><span style="color: #127cc0;">Facil HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Cromosoft Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/104974/Facil%20HelpDesk/Cromosoft%20Technologies#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/104974/Facil%20HelpDesk/Cromosoft%20Technologies#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/104974/Facil%20HelpDesk/Cromosoft%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Handles all trouble
tickets of your company. Unlimited users and departments, etc.<a href="http://www.capterra.com/help-desk-software/spotlight/104974/Facil%20HelpDesk/Cromosoft%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/115210/Service%20Transaction%20Portal/InfoPlexSTP"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Service Transaction Portal" border="0" height="112" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image028.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/115210/Service%20Transaction%20Portal/InfoPlexSTP"><span style="color: #127cc0;">Service Transaction Portal</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by InfoPlexSTP</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/115210/Service%20Transaction%20Portal/InfoPlexSTP#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/115210/Service%20Transaction%20Portal/InfoPlexSTP#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/115210/Service%20Transaction%20Portal/InfoPlexSTP"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Enables automated
connection between Help Desks, Service Dispatch systems to one or more service
vendors. <a href="http://www.capterra.com/help-desk-software/spotlight/115210/Service%20Transaction%20Portal/InfoPlexSTP"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/112516/ServiceTonic/ServiceTonic"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ServiceTonic" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image029.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/112516/ServiceTonic/ServiceTonic"><span style="color: #127cc0;">ServiceTonic</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ServiceTonic</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/112516/ServiceTonic/ServiceTonic#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/112516/ServiceTonic/ServiceTonic#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/112516/ServiceTonic/ServiceTonic"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Powerful, flexible and
easy-to-manage Web-based help desk, issue tracking and service management
software. <a href="http://www.capterra.com/help-desk-software/spotlight/112516/ServiceTonic/ServiceTonic"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/26749/Solarvista/Solarvista%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Solarvista" border="0" height="129" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image030.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/26749/Solarvista/Solarvista%20Software"><span style="color: #127cc0;">Solarvista</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Solarvista Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: 4.5pt;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/26749/Solarvista/Solarvista%20Software#reviews"><span style="color: #127cc0; text-decoration: none; text-underline: none;"> </span></a><a href="http://www.capterra.com/help-desk-software/spotlight/26749/Solarvista/Solarvista%20Software#reviews"><span style="color: #909090;">(1 review)</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/26749/Solarvista/Solarvista%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Comprehensive solution
that manages field service operations, help desks, repair centers, and
contracts. <a href="http://www.capterra.com/help-desk-software/spotlight/26749/Solarvista/Solarvista%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/50717/ACANOTION%20Help%20Desk/Help%20Desk%20Software%20Australia"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ACANOTION Help Desk" border="0" height="148" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image031.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/50717/ACANOTION%20Help%20Desk/Help%20Desk%20Software%20Australia"><span style="color: #127cc0;">ACANOTION Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Help Desk Software Australia</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/50717/ACANOTION%20Help%20Desk/Help%20Desk%20Software%20Australia"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Track your clients,
products and services; fast, easy and simple to set up. <a href="http://www.capterra.com/help-desk-software/spotlight/50717/ACANOTION%20Help%20Desk/Help%20Desk%20Software%20Australia"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/39909/AccessAble%20Help%20Desk%20Pro/Dennis%20Baggott%20and%20Sons"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="AccessAble Help Desk Pro" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/39909/AccessAble%20Help%20Desk%20Pro/Dennis%20Baggott%20and%20Sons"><span style="color: #127cc0;">AccessAble Help Desk Pro</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Dennis Baggott and Sons</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/39909/AccessAble%20Help%20Desk%20Pro/Dennis%20Baggott%20and%20Sons"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A simple application
that contains high-level functionality. Customizable reports, support requests
and user information. <a href="http://www.capterra.com/help-desk-software/spotlight/39909/AccessAble%20Help%20Desk%20Pro/Dennis%20Baggott%20and%20Sons"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/85018/Activate/Activate"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Activate" border="0" height="45" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image033.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/85018/Activate/Activate"><span style="color: #127cc0;">Activate</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Activate</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/85018/Activate/Activate"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Self Service
Provisioning product allows Business Users to perform tasks that would normally
be done manually by the Service Desk. <a href="http://www.capterra.com/help-desk-software/spotlight/85018/Activate/Activate"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/89220/Aegis%20Help%20Desk/Abacus%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Aegis Help Desk" border="0" height="95" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image034.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/89220/Aegis%20Help%20Desk/Abacus%20Systems"><span style="color: #127cc0;">Aegis Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Abacus Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/89220/Aegis%20Help%20Desk/Abacus%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A fully integrated
Help Desk, Client and Asset Management system to power your call center. <a href="http://www.capterra.com/help-desk-software/spotlight/89220/Aegis%20Help%20Desk/Abacus%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/110809/AJ%20Help%20Desk/AJ%20Square"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="AJ Help Desk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image035.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/110809/AJ%20Help%20Desk/AJ%20Square"><span style="color: #127cc0;">AJ Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by AJ Square</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/110809/AJ%20Help%20Desk/AJ%20Square"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Offers easy handling
tools that satisfy clients or customers and allows you to operate in an easy
manner and support <a href="http://www.capterra.com/help-desk-software/spotlight/110809/AJ%20Help%20Desk/AJ%20Square"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/39230/Altman%20HelpDesk/Altman%20Business%20Solutions"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Altman HelpDesk" border="0" height="20" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image036.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/39230/Altman%20HelpDesk/Altman%20Business%20Solutions"><span style="color: #127cc0;">Altman HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Altman Business Solutions</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/39230/Altman%20HelpDesk/Altman%20Business%20Solutions"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based solution
that routes, communicates status, searches, and sorts help desk tickets. <a href="http://www.capterra.com/help-desk-software/spotlight/39230/Altman%20HelpDesk/Altman%20Business%20Solutions"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/6742/assyst/Axios%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="assyst" border="0" height="47" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image037.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/6742/assyst/Axios%20Systems"><span style="color: #127cc0;">assyst</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Axios Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/6742/assyst/Axios%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">The world's most
advanced best practice based IT service management software solution. <a href="http://www.capterra.com/help-desk-software/spotlight/6742/assyst/Axios%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127286/Bankoi%20Helpdesk%20Software/Bankoi"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Bankoi Helpdesk Software" border="0" height="106" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image038.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127286/Bankoi%20Helpdesk%20Software/Bankoi"><span style="color: #127cc0;">Bankoi Helpdesk Software</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Bankoi</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127286/Bankoi%20Helpdesk%20Software/Bankoi"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Browser-based email
management/helpdesk application with request ID numbers, submission tracking,
and searchable knowledge base. <a href="http://www.capterra.com/help-desk-software/spotlight/127286/Bankoi%20Helpdesk%20Software/Bankoi"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/95933/BeAnywhere%20Support%20Express/BeAnywhere"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="BeAnywhere Support Express" border="0" height="28" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image039.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/95933/BeAnywhere%20Support%20Express/BeAnywhere"><span style="color: #127cc0;">BeAnywhere Support Express</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by BeAnywhere</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/95933/BeAnywhere%20Support%20Express/BeAnywhere"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Professional remote
support solution, no software installation required! <a href="http://www.capterra.com/help-desk-software/spotlight/95933/BeAnywhere%20Support%20Express/BeAnywhere"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125292/beetleTek%20/Virtu%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="beetleTek " border="0" height="90" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image040.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125292/beetleTek%20/Virtu%20Software"><span style="color: #127cc0;">beetleTek</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Virtu Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125292/beetleTek%20/Virtu%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Complete technical
support system with trouble ticket system and a knowledge base.<a href="http://www.capterra.com/help-desk-software/spotlight/125292/beetleTek%20/Virtu%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/77610/bigWebDesk/bigWebApps"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="bigWebDesk" border="0" height="50" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image041.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/77610/bigWebDesk/bigWebApps"><span style="color: #127cc0;">bigWebDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by bigWebApps</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/77610/bigWebDesk/bigWebApps"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">On-Demand help desk
solution helps you get work done by integrating support software, asset
management and warehouse fulfillment. <a href="http://www.capterra.com/help-desk-software/spotlight/77610/bigWebDesk/bigWebApps"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/86962/Bomgar/Bomgar"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Bomgar" border="0" height="91" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image042.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/86962/Bomgar/Bomgar"><span style="color: #127cc0;">Bomgar</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Bomgar</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/86962/Bomgar/Bomgar"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Enterprise remote
support - Control Windows, Mac, Linux, Windows Mobile, and Blackberry from one
screen. <a href="http://www.capterra.com/help-desk-software/spotlight/86962/Bomgar/Bomgar"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/136086/Bornevia/Bornevia"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Bornevia" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136086/Bornevia/Bornevia"><span style="color: #127cc0;">Bornevia</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Bornevia</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136086/Bornevia/Bornevia"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Collaborate with your
team when handling customer inquiries/conversations from channels such as
email, facebook, twitter, & live chat. <a href="http://www.capterra.com/help-desk-software/spotlight/136086/Bornevia/Bornevia"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/20169/BugAware/Jackal%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="BugAware" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image043.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20169/BugAware/Jackal%20Software"><span style="color: #127cc0;">BugAware</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Jackal Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20169/BugAware/Jackal%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based help desk
and bug tracking software that is available as an ASP hosted solution or
installed locally. <a href="http://www.capterra.com/help-desk-software/spotlight/20169/BugAware/Jackal%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/136409/Capzure/Capzure"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Capzure" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image044.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136409/Capzure/Capzure"><span style="color: #127cc0;">Capzure</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Capzure</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136409/Capzure/Capzure"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Knowledge management,
time tracking, billing and ticketing solution for IT consultants. <a href="http://www.capterra.com/help-desk-software/spotlight/136409/Capzure/Capzure"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/74324/CCS%20HelpDesk/Crow%20Canyon%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="CCS HelpDesk" border="0" height="146" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image045.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/74324/CCS%20HelpDesk/Crow%20Canyon%20Systems"><span style="color: #127cc0;">CCS HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Crow Canyon Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/74324/CCS%20HelpDesk/Crow%20Canyon%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Simple, efficient
automated help desk, customer support and trouble ticket system based on
Microsoft Outlook. <a href="http://www.capterra.com/help-desk-software/spotlight/74324/CCS%20HelpDesk/Crow%20Canyon%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/38488/Chattalooga%20Live%20Help/TechnoMax%20Software%20&%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Chattalooga Live Help" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38488/Chattalooga%20Live%20Help/TechnoMax%20Software%20&%20Systems"><span style="color: #127cc0;">Chattalooga Live Help</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by TechnoMax Software & Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38488/Chattalooga%20Live%20Help/TechnoMax%20Software%20&%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based, ASP model
help desk software; knowledgebase integration, crm support, simple installation
& more. <a href="http://www.capterra.com/help-desk-software/spotlight/38488/Chattalooga%20Live%20Help/TechnoMax%20Software%20&%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/138938/Chime%20for%20Lync/Instant%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Chime for Lync" border="0" height="75" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image046.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138938/Chime%20for%20Lync/Instant%20Technologies"><span style="color: #127cc0;">Chime for Lync</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Instant Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138938/Chime%20for%20Lync/Instant%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">ITSM service desk
application using Microsoft Lync for click-to-chat functionality. <a href="http://www.capterra.com/help-desk-software/spotlight/138938/Chime%20for%20Lync/Instant%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/17777/CISS%20Help%20Desk%20System/Auratech%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="CISS Help Desk System" border="0" height="86" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image047.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/17777/CISS%20Help%20Desk%20System/Auratech%20Software"><span style="color: #127cc0;">CISS Help Desk System</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Auratech Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/17777/CISS%20Help%20Desk%20System/Auratech%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Powerful desktop help
desk system for tracking staff/client issues from logging through assignment to
completion. <a href="http://www.capterra.com/help-desk-software/spotlight/17777/CISS%20Help%20Desk%20System/Auratech%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125631/ClickDesk/ClickDesk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ClickDesk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image048.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125631/ClickDesk/ClickDesk"><span style="color: #127cc0;">ClickDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ClickDesk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125631/ClickDesk/ClickDesk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based
multi-channel customer engagement application offering Live chat,Help desk,
Browser phone and Social Toolbar. <a href="http://www.capterra.com/help-desk-software/spotlight/125631/ClickDesk/ClickDesk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/129592/ClientExec/ClientExec"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ClientExec" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image049.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/129592/ClientExec/ClientExec"><span style="color: #127cc0;">ClientExec</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ClientExec</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/129592/ClientExec/ClientExec"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Modular online help
desk software that provides email and support ticket management, billing
system, reporting features. <a href="http://www.capterra.com/help-desk-software/spotlight/129592/ClientExec/ClientExec"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/140108/Clohc/Clohc"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Clohc" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image050.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/140108/Clohc/Clohc"><span style="color: #127cc0;">Clohc</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Clohc</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/140108/Clohc/Clohc"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based help desk
solution offering live chat, reports, statistics, and more. <a href="http://www.capterra.com/help-desk-software/spotlight/140108/Clohc/Clohc"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/6960/Close%20Support/Close%20Fit%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Close Support" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image051.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/6960/Close%20Support/Close%20Fit%20Software"><span style="color: #127cc0;">Close Support</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Close Fit Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/6960/Close%20Support/Close%20Fit%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Multi-user help desk
software application that is affordable, simple to install and easy to use. <a href="http://www.capterra.com/help-desk-software/spotlight/6960/Close%20Support/Close%20Fit%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/124236/Comm100%20Help%20Desk/Comm100"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Comm100 Help Desk" border="0" height="24" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image052.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/124236/Comm100%20Help%20Desk/Comm100"><span style="color: #127cc0;">Comm100 Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Comm100</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/124236/Comm100%20Help%20Desk/Comm100"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based help desk
software: offer a centralized online service portal; deliver 24*7 support &
streamline customer service process. <a href="http://www.capterra.com/help-desk-software/spotlight/124236/Comm100%20Help%20Desk/Comm100"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/42130/CRMdesk/ForeSoft"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="CRMdesk" border="0" height="105" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image053.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/42130/CRMdesk/ForeSoft"><span style="color: #127cc0;">CRMdesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ForeSoft</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/42130/CRMdesk/ForeSoft"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based help desk,
customer service and online support software. <a href="http://www.capterra.com/help-desk-software/spotlight/42130/CRMdesk/ForeSoft"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/15928/Customer%20Service%20Help%20Desk/EBSuite"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Customer Service Help Desk" border="0" height="47" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image054.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/15928/Customer%20Service%20Help%20Desk/EBSuite"><span style="color: #127cc0;">Customer Service Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by EBSuite</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/15928/Customer%20Service%20Help%20Desk/EBSuite"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Track & service
your Customers, manage Service Requests and Cases, publish Solutions and
Knowledge. <a href="http://www.capterra.com/help-desk-software/spotlight/15928/Customer%20Service%20Help%20Desk/EBSuite"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/28128/CustomerFirst/RTI%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="CustomerFirst" border="0" height="147" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image055.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/28128/CustomerFirst/RTI%20Software"><span style="color: #127cc0;">CustomerFirst</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by RTI Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/28128/CustomerFirst/RTI%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Support management /
help desk system that includes defect tracking, e-mail integration, time
tracking, and much more. <a href="http://www.capterra.com/help-desk-software/spotlight/28128/CustomerFirst/RTI%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127275/CyberStrong%20eHelp/CyberStrong%20Internet%20Services"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="CyberStrong eHelp" border="0" height="26" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image056.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127275/CyberStrong%20eHelp/CyberStrong%20Internet%20Services"><span style="color: #127cc0;">CyberStrong eHelp</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by CyberStrong Internet Services</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127275/CyberStrong%20eHelp/CyberStrong%20Internet%20Services"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A system that offers
user/rep management, file management, diagnostic server testing for
troubleshooting products or customer service. <a href="http://www.capterra.com/help-desk-software/spotlight/127275/CyberStrong%20eHelp/CyberStrong%20Internet%20Services"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/67934/Cynergy%20Active%20Ticket/U%20S%20%20Infotel"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Cynergy Active Ticket" border="0" height="60" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image057.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/67934/Cynergy%20Active%20Ticket/U%20S%20%20Infotel"><span style="color: #127cc0;">Cynergy Active Ticket</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by U.S. Infotel</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/67934/Cynergy%20Active%20Ticket/U%20S%20%20Infotel"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based service desk
allows employees to access your contact database from home, office, hotel,
airport, etc. <a href="http://www.capterra.com/help-desk-software/spotlight/67934/Cynergy%20Active%20Ticket/U%20S%20%20Infotel"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/134101/Dell%20KACE/Dell"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Dell KACE" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image058.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/134101/Dell%20KACE/Dell"><span style="color: #127cc0;">Dell KACE</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Dell</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/134101/Dell%20KACE/Dell"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Comprehensive and
easy-to-use appliance-based help desk software solution. <a href="http://www.capterra.com/help-desk-software/spotlight/134101/Dell%20KACE/Dell"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/114129/Desk%20Board/Assenger%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Desk Board" border="0" height="40" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image059.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/114129/Desk%20Board/Assenger%20Technologies"><span style="color: #127cc0;">Desk Board</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Assenger Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/114129/Desk%20Board/Assenger%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Service Desk that
enables organizations to achieve service excellence. Improve your process
efficiencies and streamline workflows. <a href="http://www.capterra.com/help-desk-software/spotlight/114129/Desk%20Board/Assenger%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/131179/Deskero/Deskero"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Deskero" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image060.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/131179/Deskero/Deskero"><span style="color: #127cc0;">Deskero</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Deskero</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/131179/Deskero/Deskero"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Deskero is a
cloud-based software that offers simple yet effective tools to integrate
requests coming from different channels. <a href="http://www.capterra.com/help-desk-software/spotlight/131179/Deskero/Deskero"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127277/Desklance%20System/DeskLance%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Desklance System" border="0" height="69" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image061.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127277/Desklance%20System/DeskLance%20Technologies"><span style="color: #127cc0;">Desklance System</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by DeskLance Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127277/Desklance%20System/DeskLance%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based support and
email management application that provides tickets management, response
logging, flood controlling, etc. <a href="http://www.capterra.com/help-desk-software/spotlight/127277/Desklance%20System/DeskLance%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127288/DeskPRO/DeskPRO"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="DeskPRO" border="0" height="38" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image062.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127288/DeskPRO/DeskPRO"><span style="color: #127cc0;">DeskPRO</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by DeskPRO</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127288/DeskPRO/DeskPRO"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A software platform
that provides communication, teamwork, manages tickets/emails, knowledgebase,
contacts for agents. Cloud available. <a href="http://www.capterra.com/help-desk-software/spotlight/127288/DeskPRO/DeskPRO"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/73420/Dexon%20ServiceDesk/Dexon%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Dexon ServiceDesk" border="0" height="69" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image063.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/73420/Dexon%20ServiceDesk/Dexon%20Software"><span style="color: #127cc0;">Dexon ServiceDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Dexon Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/73420/Dexon%20ServiceDesk/Dexon%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Designed for the
administration of service centers and support for final users either internal
or external. <a href="http://www.capterra.com/help-desk-software/spotlight/73420/Dexon%20ServiceDesk/Dexon%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/141626/DiamanteDesk/Eltrino"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="DiamanteDesk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image064.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/141626/DiamanteDesk/Eltrino"><span style="color: #127cc0;">DiamanteDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Eltrino</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/141626/DiamanteDesk/Eltrino"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Easy-to-use help-desk
open source support ticketing system and customer service solution. <a href="http://www.capterra.com/help-desk-software/spotlight/141626/DiamanteDesk/Eltrino"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127273/DualDesk/Advantig"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="DualDesk" border="0" height="50" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image065.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127273/DualDesk/Advantig"><span style="color: #127cc0;">DualDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Advantig</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127273/DualDesk/Advantig"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">PC remote support
software designed for MS for on-demand technical support through firewalls. <a href="http://www.capterra.com/help-desk-software/spotlight/127273/DualDesk/Advantig"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132896/E-Helpdesk%20Support/RK%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="E-Helpdesk Support" border="0" height="68" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image066.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132896/E-Helpdesk%20Support/RK%20Software"><span style="color: #127cc0;">E-Helpdesk Support</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by RK Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132896/E-Helpdesk%20Support/RK%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Helpdesk management
system that provides ticket status tracking and performance reporting
functionality. <a href="http://www.capterra.com/help-desk-software/spotlight/132896/E-Helpdesk%20Support/RK%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/54609/e11%20Help%20Desk%20Software/Value%20One"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="e11 Help Desk Software" border="0" height="34" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image067.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/54609/e11%20Help%20Desk%20Software/Value%20One"><span style="color: #127cc0;">e11 Help Desk Software</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Value One</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/54609/e11%20Help%20Desk%20Software/Value%20One"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help desk software for
customer service, support, IT support and eGovernance; SOX and ITIL compliant. <a href="http://www.capterra.com/help-desk-software/spotlight/54609/e11%20Help%20Desk%20Software/Value%20One"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/124331/EasyVista/EasyVista"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="EasyVista" border="0" height="60" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image068.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/124331/EasyVista/EasyVista"><span style="color: #127cc0;">EasyVista</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by EasyVista</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/124331/EasyVista/EasyVista"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Cloud-based solutions
designed to support your organization's current ITIL maturity and IT service
management strategy. <a href="http://www.capterra.com/help-desk-software/spotlight/124331/EasyVista/EasyVista"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/135094/eHelpDesk/Giva"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="eHelpDesk" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135094/eHelpDesk/Giva"><span style="color: #127cc0;">eHelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Giva</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135094/eHelpDesk/Giva"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Highly customizable
cloud help desk without programming or consultants with robust reporting for
higher quality decision-making. <a href="http://www.capterra.com/help-desk-software/spotlight/135094/eHelpDesk/Giva"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127380/Elementool%20Help%20Desk/Elementool"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Elementool Help Desk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image069.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127380/Elementool%20Help%20Desk/Elementool"><span style="color: #127cc0;">Elementool Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Elementool</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127380/Elementool%20Help%20Desk/Elementool"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A web-based, hosted
solution that allows clients to track their emails online, provides customized
reports on ticket resolution timing. <a href="http://www.capterra.com/help-desk-software/spotlight/127380/Elementool%20Help%20Desk/Elementool"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/136989/eStreamDesk/eStream"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="eStreamDesk" border="0" height="46" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image070.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136989/eStreamDesk/eStream"><span style="color: #127cc0;">eStreamDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by eStream</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136989/eStreamDesk/eStream"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Kick Second-Rate
Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of
The Cost <a href="http://www.capterra.com/help-desk-software/spotlight/136989/eStreamDesk/eStream"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127267/everything%20HelpDesk/GroupLink"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="everything HelpDesk" border="0" height="133" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image071.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127267/everything%20HelpDesk/GroupLink"><span style="color: #127cc0;">everything HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by GroupLink</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127267/everything%20HelpDesk/GroupLink"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based help desk
system that meets the needs of multiple departments for request/resolution
tracking and workflow management. <a href="http://www.capterra.com/help-desk-software/spotlight/127267/everything%20HelpDesk/GroupLink"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/1227/ExDesk/ExDesk%20com"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ExDesk" border="0" height="53" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image072.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/1227/ExDesk/ExDesk%20com"><span style="color: #127cc0;">ExDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ExDesk.com</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/1227/ExDesk/ExDesk%20com"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help desk software
solution for the IT support and service provider communities. <a href="http://www.capterra.com/help-desk-software/spotlight/1227/ExDesk/ExDesk%20com"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/137246/EZPro%20Service%20Management/EZPro"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="EZPro Service Management" border="0" height="54" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image073.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/137246/EZPro%20Service%20Management/EZPro"><span style="color: #127cc0;">EZPro Service Management</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by EZPro</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/137246/EZPro%20Service%20Management/EZPro"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">EZPro is a cloud-based
service management software for all business areas. EZPro offers flexible
pricing plans and free plan forever. <a href="http://www.capterra.com/help-desk-software/spotlight/137246/EZPro%20Service%20Management/EZPro"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125959/FuseDesk/Asandia"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="FuseDesk" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125959/FuseDesk/Asandia"><span style="color: #127cc0;">FuseDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Asandia</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125959/FuseDesk/Asandia"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">An integrated
Infusionsoft multi-user help desk and ticketing system. <a href="http://www.capterra.com/help-desk-software/spotlight/125959/FuseDesk/Asandia"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/123308/GetSatisfaction/GetSatisfaction"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="GetSatisfaction" border="0" height="43" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image074.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/123308/GetSatisfaction/GetSatisfaction"><span style="color: #127cc0;">GetSatisfaction</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by GetSatisfaction</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/123308/GetSatisfaction/GetSatisfaction"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A simple way to build
online communities that enable productive conversations between companies and
their customers. <a href="http://www.capterra.com/help-desk-software/spotlight/123308/GetSatisfaction/GetSatisfaction"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/133962/GoCMMS/Aptisys"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="GoCMMS" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image075.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133962/GoCMMS/Aptisys"><span style="color: #127cc0;">GoCMMS</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Aptisys</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133962/GoCMMS/Aptisys"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Community-based CMMS,
helpdesk, and dispatch software for unlimited number of users. <a href="http://www.capterra.com/help-desk-software/spotlight/133962/GoCMMS/Aptisys"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/73617/GoToAssist/Citrix%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="GoToAssist" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image076.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/73617/GoToAssist/Citrix%20Systems"><span style="color: #127cc0;">GoToAssist</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Citrix Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/73617/GoToAssist/Citrix%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based, allows
businesses to remotely assist their customers or employees and conduct online
sales demos. <a href="http://www.capterra.com/help-desk-software/spotlight/73617/GoToAssist/Citrix%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/143005/Groove/Groove%20Networks"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Groove" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image077.png" width="115" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/143005/Groove/Groove%20Networks"><span style="color: #127cc0;">Groove</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Groove Networks</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/143005/Groove/Groove%20Networks"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Simple solution that
provides visibility into ticket completion and customer metrics without
overloading customers with emails. <a href="http://www.capterra.com/help-desk-software/spotlight/143005/Groove/Groove%20Networks"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127274/GSHelpDesk/GroupSoft%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="GS/HelpDesk" border="0" height="29" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image078.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127274/GSHelpDesk/GroupSoft%20Systems"><span style="color: #127cc0;">GS/HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by GroupSoft Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127274/GSHelpDesk/GroupSoft%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Internal ITSM solution
that offers problem management, reporting, charts, asset and knowledge
management for IBM Lotus Notes/Domino.. <a href="http://www.capterra.com/help-desk-software/spotlight/127274/GSHelpDesk/GroupSoft%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/140124/H2Desk/Innovative%20Cyber%20Solutions"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="H2Desk" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/140124/H2Desk/Innovative%20Cyber%20Solutions"><span style="color: #127cc0;">H2Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Innovative Cyber Solutions</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/140124/H2Desk/Innovative%20Cyber%20Solutions"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">H2Desk is a scalable
help desk software that can fit any size business to increase the efficiency of
your customer support team. <a href="http://www.capterra.com/help-desk-software/spotlight/140124/H2Desk/Innovative%20Cyber%20Solutions"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/38348/HelpDesk/Artisan%20Global%20Media"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HelpDesk" border="0" height="43" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image079.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38348/HelpDesk/Artisan%20Global%20Media"><span style="color: #127cc0;">HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Artisan Global Media</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38348/HelpDesk/Artisan%20Global%20Media"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Advanced search,
manage questions, create custom forms and reports, central knowledgebase,
tracking, etc. <a href="http://www.capterra.com/help-desk-software/spotlight/38348/HelpDesk/Artisan%20Global%20Media"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/73532/HelpDesk%20Pro/Simply%20Amazing%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HelpDesk Pro" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/73532/HelpDesk%20Pro/Simply%20Amazing%20Software"><span style="color: #127cc0;">HelpDesk Pro</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Simply Amazing Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/73532/HelpDesk%20Pro/Simply%20Amazing%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">100% web-based, and
designed from the ground up to be simple and intuitive for end-users and
operators. <a href="http://www.capterra.com/help-desk-software/spotlight/73532/HelpDesk%20Pro/Simply%20Amazing%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/120160/HelpDeskAdvanced/PAT"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HelpDeskAdvanced" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image080.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/120160/HelpDeskAdvanced/PAT"><span style="color: #127cc0;">HelpDeskAdvanced</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by PAT</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/120160/HelpDeskAdvanced/PAT"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Allows you to
automatically create a dynamic knowledge base and provide access to it via the
corporate website or intranet. <a href="http://www.capterra.com/help-desk-software/spotlight/120160/HelpDeskAdvanced/PAT"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/16144/HelpMaster/PRD%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HelpMaster" border="0" height="84" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image081.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/16144/HelpMaster/PRD%20Software"><span style="color: #127cc0;">HelpMaster</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by PRD Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/16144/HelpMaster/PRD%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web enabled Windows
based help desk software with advanced workflow design and email integration. <a href="http://www.capterra.com/help-desk-software/spotlight/16144/HelpMaster/PRD%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/135036/Helprace/Helprace"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Helprace" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image082.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135036/Helprace/Helprace"><span style="color: #127cc0;">Helprace</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Helprace</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135036/Helprace/Helprace"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Helprace is a customer
service software solution with a helpdesk, self-service portal and a community. <a href="http://www.capterra.com/help-desk-software/spotlight/135036/Helprace/Helprace"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/53431/HelpSpot/UserScape%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HelpSpot" border="0" height="47" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image083.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/53431/HelpSpot/UserScape%20Software"><span style="color: #127cc0;">HelpSpot</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by UserScape Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/53431/HelpSpot/UserScape%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Completely web based
help desk package with a clean and intuitive design for both staff and
customers. <a href="http://www.capterra.com/help-desk-software/spotlight/53431/HelpSpot/UserScape%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127287/HelpTrac/Monarch%20Bay%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="HelpTrac" border="0" height="76" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image084.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127287/HelpTrac/Monarch%20Bay%20Software"><span style="color: #127cc0;">HelpTrac</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Monarch Bay Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127287/HelpTrac/Monarch%20Bay%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A modular solution
with equipment tracking, employees training tracking, technicians/users
communication, hardware/software audits. <a href="http://www.capterra.com/help-desk-software/spotlight/127287/HelpTrac/Monarch%20Bay%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/122749/iHelpdesk/iDeskCentric"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="iHelpdesk" border="0" height="35" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image085.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122749/iHelpdesk/iDeskCentric"><span style="color: #127cc0;">iHelpdesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by iDeskCentric</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122749/iHelpdesk/iDeskCentric"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Allows organizations
to keep track of issues, reduce manual effort in resolving problems and improve
service quality. <a href="http://www.capterra.com/help-desk-software/spotlight/122749/iHelpdesk/iDeskCentric"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/119508/iKode%20HelpDesk%20X/iKode%20Software%20Technology"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="iKode HelpDesk X" border="0" height="45" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image086.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/119508/iKode%20HelpDesk%20X/iKode%20Software%20Technology"><span style="color: #127cc0;">iKode HelpDesk X</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by iKode Software Technology</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/119508/iKode%20HelpDesk%20X/iKode%20Software%20Technology"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Easy to use customer
support software which allows you to set up a web-based support ticket system
for your website. <a href="http://www.capterra.com/help-desk-software/spotlight/119508/iKode%20HelpDesk%20X/iKode%20Software%20Technology"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/53928/Im%20OnCall/01%20Communique"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Im OnCall" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image087.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/53928/Im%20OnCall/01%20Communique"><span style="color: #127cc0;">Im OnCall</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by 01 Communique</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/53928/Im%20OnCall/01%20Communique"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Secure web-based
remote control of a customer's PC, within seconds of the customer's call for
help. <a href="http://www.capterra.com/help-desk-software/spotlight/53928/Im%20OnCall/01%20Communique"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127625/IncidentMonitor/Monitor%2024-7"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="IncidentMonitor" border="0" height="103" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image088.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127625/IncidentMonitor/Monitor%2024-7"><span style="color: #127cc0;">IncidentMonitor</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Monitor 24-7</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127625/IncidentMonitor/Monitor%2024-7"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">ITIL service
management solution for problem management, change management, and incident
management. <a href="http://www.capterra.com/help-desk-software/spotlight/127625/IncidentMonitor/Monitor%2024-7"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132102/Interakt/Fizzy%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Interakt" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image089.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132102/Interakt/Fizzy%20Software"><span style="color: #127cc0;">Interakt</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Fizzy Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132102/Interakt/Fizzy%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Capture, engage,
retain, and support your customers from one single dashboard for simplified
customer data analysis and marketing. <a href="http://www.capterra.com/help-desk-software/spotlight/132102/Interakt/Fizzy%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/134382/Interneer%20Intellect/Interneer"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Interneer Intellect" border="0" height="26" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image090.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/134382/Interneer%20Intellect/Interneer"><span style="color: #127cc0;">Interneer Intellect</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Interneer</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/134382/Interneer%20Intellect/Interneer"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Whether your process
fits into HR, Operations, Sales or if it's custom to your specific business
need and niche we'll work with you. <a href="http://www.capterra.com/help-desk-software/spotlight/134382/Interneer%20Intellect/Interneer"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/71177/ITsDone%20Help%20Desk/SimplifyIT"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ITsDone Help Desk" border="0" height="59" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image091.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/71177/ITsDone%20Help%20Desk/SimplifyIT"><span style="color: #127cc0;">ITsDone Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SimplifyIT</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/71177/ITsDone%20Help%20Desk/SimplifyIT"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based, available
in a hosted or in-house environment. It's easy to manage and end users actually
like using it. <a href="http://www.capterra.com/help-desk-software/spotlight/71177/ITsDone%20Help%20Desk/SimplifyIT"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/88974/ITSM%20Service%20Catalog%20Suite/PMG"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ITSM Service Catalog Suite" border="0" height="75" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image092.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/88974/ITSM%20Service%20Catalog%20Suite/PMG"><span style="color: #127cc0;">ITSM Service Catalog Suite</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by PMG</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/88974/ITSM%20Service%20Catalog%20Suite/PMG"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">The most easy-to-use,
easy-to-configure, and easy-to-deploy service request and fulfillment engine on
the market today. <a href="http://www.capterra.com/help-desk-software/spotlight/88974/ITSM%20Service%20Catalog%20Suite/PMG"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/38452/iWise/infraWise"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="iWise" border="0" height="66" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image093.png" width="127" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38452/iWise/infraWise"><span style="color: #127cc0;">iWise</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by infraWise</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/38452/iWise/infraWise"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Consists of an
integrated application suite providing the highest level of ITIL compatibility <a href="http://www.capterra.com/help-desk-software/spotlight/38452/iWise/infraWise"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/117628/Jitbit%20HelpDesk/Jitbit"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Jitbit HelpDesk" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image094.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/117628/Jitbit%20HelpDesk/Jitbit"><span style="color: #127cc0;">Jitbit HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Jitbit</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/117628/Jitbit%20HelpDesk/Jitbit"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based help desk
software that is NOT priced "per technician". Tracks your customers'
issues, fully integrates with your email. <a href="http://www.capterra.com/help-desk-software/spotlight/117628/Jitbit%20HelpDesk/Jitbit"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/100302/Kaseya%20Service%20Desk/Kaseya"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Kaseya Service Desk" border="0" height="96" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image095.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/100302/Kaseya%20Service%20Desk/Kaseya"><span style="color: #127cc0;">Kaseya Service Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Kaseya</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/100302/Kaseya%20Service%20Desk/Kaseya"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Easy to use help desk
software that can handle ITIL aligned service management. <a href="http://www.capterra.com/help-desk-software/spotlight/100302/Kaseya%20Service%20Desk/Kaseya"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/24828/LBE%20Help%20Desk%20Software/LBE%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="LBE Help Desk Software" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24828/LBE%20Help%20Desk%20Software/LBE%20Software"><span style="color: #127cc0;">LBE Help Desk Software</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by LBE Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24828/LBE%20Help%20Desk%20Software/LBE%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Computer helpdesk and
web enabled help desk solution, helping you to improve and automate your
customer service. <a href="http://www.capterra.com/help-desk-software/spotlight/24828/LBE%20Help%20Desk%20Software/LBE%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/119815/LBi%20HR%20HelpDesk/LBi%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="LBi HR HelpDesk" border="0" height="62" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image096.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/119815/LBi%20HR%20HelpDesk/LBi%20Software"><span style="color: #127cc0;">LBi HR HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by LBi Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/119815/LBi%20HR%20HelpDesk/LBi%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Employee Help Desk
solution designed specifically for HR; tracks cases from initial contact
through resolution. <a href="http://www.capterra.com/help-desk-software/spotlight/119815/LBi%20HR%20HelpDesk/LBi%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127270/Live%20Help%20Messenger/Stardevelop"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Live Help Messenger" border="0" height="43" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image097.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127270/Live%20Help%20Messenger/Stardevelop"><span style="color: #127cc0;">Live Help Messenger</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Stardevelop</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127270/Live%20Help%20Messenger/Stardevelop"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">MySQL & PHP based
live help customer support solution with visitor statistics, offline messaging.
Android/iPhone mobile apps available. <a href="http://www.capterra.com/help-desk-software/spotlight/127270/Live%20Help%20Messenger/Stardevelop"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/74856/LiveAgent/QualityUnit"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="LiveAgent" border="0" height="45" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image098.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/74856/LiveAgent/QualityUnit"><span style="color: #127cc0;">LiveAgent</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by QualityUnit</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/74856/LiveAgent/QualityUnit"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Multi-channel customer
support solution, which helps you serve customers through Voice, Email, Live
Chat, Facebook and Twitter. <a href="http://www.capterra.com/help-desk-software/spotlight/74856/LiveAgent/QualityUnit"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/39020/LogMeIn%20Rescue/LogMeIn"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="LogMeIn Rescue" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image099.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/39020/LogMeIn%20Rescue/LogMeIn"><span style="color: #127cc0;">LogMeIn Rescue</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by LogMeIn</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/39020/LogMeIn%20Rescue/LogMeIn"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Real-time remote
control of a customer's computer over the web for help desk, support software
and more. <a href="http://www.capterra.com/help-desk-software/spotlight/39020/LogMeIn%20Rescue/LogMeIn"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/139071/Lync%20Adapter/Sensiple"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Lync Adapter" border="0" height="57" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image100.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/139071/Lync%20Adapter/Sensiple"><span style="color: #127cc0;">Lync Adapter</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Sensiple</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/139071/Lync%20Adapter/Sensiple"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Extending Microsoft
Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client
to improve agent productivity. <a href="http://www.capterra.com/help-desk-software/spotlight/139071/Lync%20Adapter/Sensiple"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/118923/MailManager/Logicalware"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="MailManager" border="0" height="105" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image101.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/118923/MailManager/Logicalware"><span style="color: #127cc0;">MailManager</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Logicalware</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/118923/MailManager/Logicalware"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">MailManager is a
cloud-based customer support solution for the efficient management of inbound
email and social media enquiries. <a href="http://www.capterra.com/help-desk-software/spotlight/118923/MailManager/Logicalware"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/105350/MasterTrack/MasterSuiteApps%20com"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="MasterTrack" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/105350/MasterTrack/MasterSuiteApps%20com"><span style="color: #127cc0;">MasterTrack</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by MasterSuiteApps.com</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/105350/MasterTrack/MasterSuiteApps%20com"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based issue
tracking system that allows technical and customer support teams to manage
customer questions and requests. <a href="http://www.capterra.com/help-desk-software/spotlight/105350/MasterTrack/MasterSuiteApps%20com"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/134078/Mi4biz/Formalistech"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Mi4biz" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image102.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/134078/Mi4biz/Formalistech"><span style="color: #127cc0;">Mi4biz</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Formalistech</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/134078/Mi4biz/Formalistech"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Cloud-based,
integrated, end to end issue management solution with escalation, automated
workflows and advanced reporting capabilities. <a href="http://www.capterra.com/help-desk-software/spotlight/134078/Mi4biz/Formalistech"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127282/MSM/Marval%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="MSM" border="0" height="47" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image103.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127282/MSM/Marval%20Software"><span style="color: #127cc0;">MSM</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Marval Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127282/MSM/Marval%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based ITSM,
service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. <a href="http://www.capterra.com/help-desk-software/spotlight/127282/MSM/Marval%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127106/nanoRep/nanoRep"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="nanoRep" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image104.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127106/nanoRep/nanoRep"><span style="color: #127cc0;">nanoRep</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by nanoRep</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127106/nanoRep/nanoRep"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">nanorep self-service
platform provides personalized, actionable highly relevant answers at each
touch point of the customer journey. <a href="http://www.capterra.com/help-desk-software/spotlight/127106/nanoRep/nanoRep"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/20971/NetHelpDesk/Net%20Help%20Desk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="NetHelpDesk" border="0" height="39" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image105.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20971/NetHelpDesk/Net%20Help%20Desk"><span style="color: #127cc0;">NetHelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Net Help Desk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20971/NetHelpDesk/Net%20Help%20Desk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help desk software
solution that incorporates network diagrams, inventory management and knowledge
base software. <a href="http://www.capterra.com/help-desk-software/spotlight/20971/NetHelpDesk/Net%20Help%20Desk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/16506/NetKeeper/Multima"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="NetKeeper" border="0" height="46" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image106.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/16506/NetKeeper/Multima"><span style="color: #127cc0;">NetKeeper</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Multima</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/16506/NetKeeper/Multima"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Automate day-to-day
tasks for sales, customer service, marketing, help desk and call centers. <a href="http://www.capterra.com/help-desk-software/spotlight/16506/NetKeeper/Multima"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/41348/NetResults%20Tracker/NetResults"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="NetResults Tracker" border="0" height="83" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image107.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/41348/NetResults%20Tracker/NetResults"><span style="color: #127cc0;">NetResults Tracker</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by NetResults</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/41348/NetResults%20Tracker/NetResults"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based
collaboration tool to help companies track business issues and automatically
manage them through to resolution. <a href="http://www.capterra.com/help-desk-software/spotlight/41348/NetResults%20Tracker/NetResults"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/20278/NetSupport%20ServiceDesk/NetSupport"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="NetSupport ServiceDesk" border="0" height="24" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image108.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20278/NetSupport%20ServiceDesk/NetSupport"><span style="color: #127cc0;">NetSupport ServiceDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by NetSupport</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20278/NetSupport%20ServiceDesk/NetSupport"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Easy to use, fully
web-based solution providing detailed recording and tracking of user help
requests. <a href="http://www.capterra.com/help-desk-software/spotlight/20278/NetSupport%20ServiceDesk/NetSupport"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/65448/NTR%20Cloud/NTRglobal"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="NTR Cloud" border="0" height="43" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image109.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/65448/NTR%20Cloud/NTRglobal"><span style="color: #127cc0;">NTR Cloud</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by NTRglobal</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/65448/NTR%20Cloud/NTRglobal"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">NTR Cloud - Secure,
fast and easy-to-use Remote Control, Access and Support solution.<a href="http://www.capterra.com/help-desk-software/spotlight/65448/NTR%20Cloud/NTRglobal"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/109492/Octopus/Octopus-ITSM%20com"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Octopus" border="0" height="72" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image110.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/109492/Octopus/Octopus-ITSM%20com"><span style="color: #127cc0;">Octopus</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Octopus-ITSM.com</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/109492/Octopus/Octopus-ITSM%20com"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Helpdesk / IT Service
Management software. Document and resolve daily incidents and requests in the
most efficient way possible. <a href="http://www.capterra.com/help-desk-software/spotlight/109492/Octopus/Octopus-ITSM%20com"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/82052/Omnistar%20Live/Omnistar%20Interactive"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Omnistar Live" border="0" height="67" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image111.png" width="135" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/82052/Omnistar%20Live/Omnistar%20Interactive"><span style="color: #127cc0;">Omnistar Live</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Omnistar Interactive</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/82052/Omnistar%20Live/Omnistar%20Interactive"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Live customer service
system that allows you to chat with site visitors, log support issues in a help
desk and create a knowledgebase. <a href="http://www.capterra.com/help-desk-software/spotlight/82052/Omnistar%20Live/Omnistar%20Interactive"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/124156/OMNITRACKER/OMNINET"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="OMNITRACKER" border="0" height="22" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image112.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/124156/OMNITRACKER/OMNINET"><span style="color: #127cc0;">OMNITRACKER</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by OMNINET</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/124156/OMNITRACKER/OMNINET"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A professional
helpdesk, service management, CRM and "Action and Request" tracking
system. <a href="http://www.capterra.com/help-desk-software/spotlight/124156/OMNITRACKER/OMNINET"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/115614/OneDesk/OneDesk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="OneDesk" border="0" height="51" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image113.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/115614/OneDesk/OneDesk"><span style="color: #127cc0;">OneDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by OneDesk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/115614/OneDesk/OneDesk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">On-demand software to
facilitate service delivery and product development collaboration. Includes
Customer Feedback Management and more <a href="http://www.capterra.com/help-desk-software/spotlight/115614/OneDesk/OneDesk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132094/OneOrZero%20AIMS/OneOrZero"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="OneOrZero AIMS" border="0" height="32" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image114.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132094/OneOrZero%20AIMS/OneOrZero"><span style="color: #127cc0;">OneOrZero AIMS</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by OneOrZero</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132094/OneOrZero%20AIMS/OneOrZero"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Configurable action
and information management system for help desk and customer service
professionals. <a href="http://www.capterra.com/help-desk-software/spotlight/132094/OneOrZero%20AIMS/OneOrZero"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/136659/Oracle%20Right%20Now/Oracle"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Oracle Right Now" border="0" height="20" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image115.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136659/Oracle%20Right%20Now/Oracle"><span style="color: #127cc0;">Oracle Right Now</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Oracle</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136659/Oracle%20Right%20Now/Oracle"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Cross-channel solution
that covers contact center, web, and social aspects of customer service
experience. <a href="http://www.capterra.com/help-desk-software/spotlight/136659/Oracle%20Right%20Now/Oracle"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125118/osTicket/Enhancesoft"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="osTicket" border="0" height="59" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image116.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125118/osTicket/Enhancesoft"><span style="color: #127cc0;">osTicket</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Enhancesoft</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125118/osTicket/Enhancesoft"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">An open source
customer support system that organizes, manages and archives incoming support
requests. <a href="http://www.capterra.com/help-desk-software/spotlight/125118/osTicket/Enhancesoft"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127284/OTRS%20Help%20Desk/OTRS"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="OTRS Help Desk" border="0" height="31" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image117.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127284/OTRS%20Help%20Desk/OTRS"><span style="color: #127cc0;">OTRS Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by OTRS</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127284/OTRS%20Help%20Desk/OTRS"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based open source
solution that provides iphone app for on-site technicians, existing data
systems integration, time accounting. <a href="http://www.capterra.com/help-desk-software/spotlight/127284/OTRS%20Help%20Desk/OTRS"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/141163/Plexus%20Application%20Management/Netsmart%20Technologies"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Plexus Application Management" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image118.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/141163/Plexus%20Application%20Management/Netsmart%20Technologies"><span style="color: #127cc0;">Plexus Application Management</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Netsmart Technologies</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/141163/Plexus%20Application%20Management/Netsmart%20Technologies"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Dynamic management
service that enables Netsmart clients to focus on their core competencies. <a href="http://www.capterra.com/help-desk-software/spotlight/141163/Plexus%20Application%20Management/Netsmart%20Technologies"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/24219/Polar%20HelpDesk/Polar"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Polar HelpDesk" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24219/Polar%20HelpDesk/Polar"><span style="color: #127cc0;">Polar HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Polar</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24219/Polar%20HelpDesk/Polar"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based help desk
software designed for small businesses that wish to effectively organize
technical support online. <a href="http://www.capterra.com/help-desk-software/spotlight/24219/Polar%20HelpDesk/Polar"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/133268/QuestionShark/Social%20Strata"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="QuestionShark" border="0" height="89" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image119.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133268/QuestionShark/Social%20Strata"><span style="color: #127cc0;">QuestionShark</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Social Strata</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133268/QuestionShark/Social%20Strata"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Have an instant
customer support community, where customers can post questions, issues,
suggestions, compliments, and more. <a href="http://www.capterra.com/help-desk-software/spotlight/133268/QuestionShark/Social%20Strata"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/106832/Rapid%20Incident%20Reporting/Rapid%20Global"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Rapid Incident Reporting" border="0" height="40" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image120.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/106832/Rapid%20Incident%20Reporting/Rapid%20Global"><span style="color: #127cc0;">Rapid Incident Reporting</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Rapid Global</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/106832/Rapid%20Incident%20Reporting/Rapid%20Global"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Online incident
reporting software with corrective actions and graphical reports for all
incident types including quality, OHS & more <a href="http://www.capterra.com/help-desk-software/spotlight/106832/Rapid%20Incident%20Reporting/Rapid%20Global"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132027/Re:Desk/Re:Desk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Re:Desk" border="0" height="56" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image121.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132027/Re:Desk/Re:Desk"><span style="color: #127cc0;">Re:Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Re:Desk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132027/Re:Desk/Re:Desk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Online open source
code based solution with responsive design and flexible ticket search. <a href="http://www.capterra.com/help-desk-software/spotlight/132027/Re:Desk/Re:Desk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132952/Reamaze/Reamaze"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Reamaze" border="0" height="29" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image122.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132952/Reamaze/Reamaze"><span style="color: #127cc0;">Reamaze</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Reamaze</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132952/Reamaze/Reamaze"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Reamaze is cloud
helpdesk designed from the ground up to fit the specific needs of agile
businesses. <a href="http://www.capterra.com/help-desk-software/spotlight/132952/Reamaze/Reamaze"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/6682/Revelation%20helpdesk/YellowFish%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Revelation helpdesk" border="0" height="146" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image123.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/6682/Revelation%20helpdesk/YellowFish%20Software"><span style="color: #127cc0;">Revelation helpdesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by YellowFish Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/6682/Revelation%20helpdesk/YellowFish%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">100% web-based help
desk application that will improve your business management & your customer
relations. <a href="http://www.capterra.com/help-desk-software/spotlight/6682/Revelation%20helpdesk/YellowFish%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127114/Rhino%20Support/Rhino%20Support"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Rhino Support" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image124.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127114/Rhino%20Support/Rhino%20Support"><span style="color: #127cc0;">Rhino Support</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Rhino Support</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127114/Rhino%20Support/Rhino%20Support"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Brandable web-based
help desk application that works with your existing email and supports
unlimited number of agents. <a href="http://www.capterra.com/help-desk-software/spotlight/127114/Rhino%20Support/Rhino%20Support"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132095/RSTickets!Pro/RSJoomla!"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="RSTickets!Pro" border="0" height="39" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image125.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132095/RSTickets!Pro/RSJoomla!"><span style="color: #127cc0;">RSTickets!Pro</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by RSJoomla!</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132095/RSTickets!Pro/RSJoomla!"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help Desk ticketing
system with integrated knowledge base and department specifications. <a href="http://www.capterra.com/help-desk-software/spotlight/132095/RSTickets!Pro/RSJoomla!"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/81409/Saviom%20Service%20Desk/Saviom%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Saviom Service Desk" border="0" height="47" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image126.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/81409/Saviom%20Service%20Desk/Saviom%20Software"><span style="color: #127cc0;">Saviom Service Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Saviom Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/81409/Saviom%20Service%20Desk/Saviom%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Customizable software
which enables organizations to record and manage service calls in an efficient
and orderly manner. <a href="http://www.capterra.com/help-desk-software/spotlight/81409/Saviom%20Service%20Desk/Saviom%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/110869/Senedesk/Senesoft"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Senedesk" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/110869/Senedesk/Senesoft"><span style="color: #127cc0;">Senedesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Senesoft</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/110869/Senedesk/Senesoft"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Browser based IT help
desk system with features including: Trouble Tickets, Asset Management, Parts
Inventory, Vendor Management, RFQs <a href="http://www.capterra.com/help-desk-software/spotlight/110869/Senedesk/Senesoft"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/135361/Seraph/Software%20Assistance"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Seraph" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135361/Seraph/Software%20Assistance"><span style="color: #127cc0;">Seraph</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Software Assistance</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135361/Seraph/Software%20Assistance"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Open source web-based
highly customisable customer support management system for IT support
companies. <a href="http://www.capterra.com/help-desk-software/spotlight/135361/Seraph/Software%20Assistance"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/135270/Seraph%20Help%20Desk/Computer%20Assistance"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Seraph Help Desk" border="0" height="59" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image127.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135270/Seraph%20Help%20Desk/Computer%20Assistance"><span style="color: #127cc0;">Seraph Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Computer Assistance</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135270/Seraph%20Help%20Desk/Computer%20Assistance"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A web based system
originally developed to manage and track their support cases both for retail
shop and for business clients. <a href="http://www.capterra.com/help-desk-software/spotlight/135270/Seraph%20Help%20Desk/Computer%20Assistance"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/7425/SerioPlus/Serio"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SerioPlus" border="0" height="39" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image128.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/7425/SerioPlus/Serio"><span style="color: #127cc0;">SerioPlus</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Serio</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/7425/SerioPlus/Serio"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Gives your staff
access to everything they need to manage your IT Helpdesk - in one easy to
deploy package. <a href="http://www.capterra.com/help-desk-software/spotlight/7425/SerioPlus/Serio"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127276/ServiceIT/BlueBay%20Solutions"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ServiceIT" border="0" height="57" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image129.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127276/ServiceIT/BlueBay%20Solutions"><span style="color: #127cc0;">ServiceIT</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by BlueBay Solutions</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127276/ServiceIT/BlueBay%20Solutions"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Online help desk
software and knowledgebase with email integration, mobile support, reporting
for customer or staff support. <a href="http://www.capterra.com/help-desk-software/spotlight/127276/ServiceIT/BlueBay%20Solutions"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/31608/ServicePRO/Help%20Desk%20Technology%20International"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ServicePRO" border="0" height="72" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image130.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/31608/ServicePRO/Help%20Desk%20Technology%20International"><span style="color: #127cc0;">ServicePRO</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Help Desk Technology International</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/31608/ServicePRO/Help%20Desk%20Technology%20International"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based service desk
software that includes workflow management, data analysis, document management,
and asset management features. <a href="http://www.capterra.com/help-desk-software/spotlight/31608/ServicePRO/Help%20Desk%20Technology%20International"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/136172/SherpaDesk/SherpaDesk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SherpaDesk" border="0" height="44" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image131.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136172/SherpaDesk/SherpaDesk"><span style="color: #127cc0;">SherpaDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SherpaDesk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/136172/SherpaDesk/SherpaDesk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based custom self-serve
platform that provides personalized customer support. We specialize mostly on
working with IT consultants. <a href="http://www.capterra.com/help-desk-software/spotlight/136172/SherpaDesk/SherpaDesk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/121889/SigmaPro/OnyakTech"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SigmaPro" border="0" height="30" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image132.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/121889/SigmaPro/OnyakTech%20"><span style="color: #127cc0;">SigmaPro</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by OnyakTech</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/121889/SigmaPro/OnyakTech%20"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">DotNetNuke modules for
help desks, CRM, software releases, knowledge base, project management, issue
tracking, and more. <a href="http://www.capterra.com/help-desk-software/spotlight/121889/SigmaPro/OnyakTech%20"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/65172/Sitehelpdesk/Sitehelpdesk%20com"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Sitehelpdesk" border="0" height="18" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image133.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/65172/Sitehelpdesk/Sitehelpdesk%20com"><span style="color: #127cc0;">Sitehelpdesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Sitehelpdesk.com</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/65172/Sitehelpdesk/Sitehelpdesk%20com"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based help desk
software solutions for IT SM, Account Management or general help desks. <a href="http://www.capterra.com/help-desk-software/spotlight/65172/Sitehelpdesk/Sitehelpdesk%20com"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/116529/SmarterTrack/SmarterTools"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SmarterTrack" border="0" height="64" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image134.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/116529/SmarterTrack/SmarterTools"><span style="color: #127cc0;">SmarterTrack</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SmarterTools</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/116529/SmarterTrack/SmarterTools"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Help desk application
for tracking, managing, and reporting on customer service and communications,
including sales and support issues. <a href="http://www.capterra.com/help-desk-software/spotlight/116529/SmarterTrack/SmarterTools"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/138113/Social%20IQ/TO%20THE%20NEW"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Social IQ" border="0" height="55" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image135.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138113/Social%20IQ/TO%20THE%20NEW"><span style="color: #127cc0;">Social IQ</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by TO THE NEW</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/138113/Social%20IQ/TO%20THE%20NEW"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Cloud based Help desk
software designed for social media with simple interface with powerful features
behind it. <a href="http://www.capterra.com/help-desk-software/spotlight/138113/Social%20IQ/TO%20THE%20NEW"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/78129/Sostenuto%20ITSM/Sunrise%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Sostenuto ITSM" border="0" height="59" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image136.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/78129/Sostenuto%20ITSM/Sunrise%20Software"><span style="color: #127cc0;">Sostenuto ITSM</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Sunrise Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/78129/Sostenuto%20ITSM/Sunrise%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Advanced, fully
browser-based IT service management solution featuring pre-built processes for
every ITIL discipline. <a href="http://www.capterra.com/help-desk-software/spotlight/78129/Sostenuto%20ITSM/Sunrise%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/95190/SpiceCSM/SpiceCSM"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SpiceCSM" border="0" height="63" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image137.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/95190/SpiceCSM/SpiceCSM"><span style="color: #127cc0;">SpiceCSM</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SpiceCSM</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/95190/SpiceCSM/SpiceCSM"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Customer service
management solution for both internal (corporate help desk) and external
(outsourced) contact centers. <a href="http://www.capterra.com/help-desk-software/spotlight/95190/SpiceCSM/SpiceCSM"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/132028/SupportBee/SupportBee"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SupportBee" border="0" height="59" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image138.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132028/SupportBee/SupportBee"><span style="color: #127cc0;">SupportBee</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by SupportBee</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/132028/SupportBee/SupportBee"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Collaborative solution
that converts customer emails to support tickets and eliminates the need for
referencing case IDs. <a href="http://www.capterra.com/help-desk-software/spotlight/132028/SupportBee/SupportBee"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/76670/SupportPortal/Escon%20Information%20Consulting"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SupportPortal" border="0" height="45" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image139.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/76670/SupportPortal/Escon%20Information%20Consulting"><span style="color: #127cc0;">SupportPortal</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Escon Information Consulting</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/76670/SupportPortal/Escon%20Information%20Consulting"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based customer
support solution with incident, news and knowledge management, product catalog
and support forum. <a href="http://www.capterra.com/help-desk-software/spotlight/76670/SupportPortal/Escon%20Information%20Consulting"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/20954/SupportWorks/Hornbill%20Corporate"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SupportWorks" border="0" height="19" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image140.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20954/SupportWorks/Hornbill%20Corporate"><span style="color: #127cc0;">SupportWorks</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Hornbill Corporate</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20954/SupportWorks/Hornbill%20Corporate"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Track service or help
requests from customers or suppliers and automate processes needed to deliver
service. <a href="http://www.capterra.com/help-desk-software/spotlight/20954/SupportWorks/Hornbill%20Corporate"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/137040/SupportYard/Code%20Control"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="SupportYard" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image141.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/137040/SupportYard/Code%20Control"><span style="color: #127cc0;">SupportYard</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Code Control</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/137040/SupportYard/Code%20Control"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based, simple and
efficient email support solution suitable for support and sales teams <a href="http://www.capterra.com/help-desk-software/spotlight/137040/SupportYard/Code%20Control"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/86493/Target%20Helpdesk/Target%20Helpdesk%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Target Helpdesk" border="0" height="46" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image142.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/86493/Target%20Helpdesk/Target%20Helpdesk%20Software"><span style="color: #127cc0;">Target Helpdesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Target Helpdesk Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/86493/Target%20Helpdesk/Target%20Helpdesk%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">At last, helpdesk
software that does much more than call logging. Easy-to-use enterprise-class
helpdesk software and services. <a href="http://www.capterra.com/help-desk-software/spotlight/86493/Target%20Helpdesk/Target%20Helpdesk%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/127283/Tele-Support%20HelpDesk/Resource%20Dynamics"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Tele-Support HelpDesk" border="0" height="53" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image143.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127283/Tele-Support%20HelpDesk/Resource%20Dynamics"><span style="color: #127cc0;">Tele-Support HelpDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Resource Dynamics</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/127283/Tele-Support%20HelpDesk/Resource%20Dynamics"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">32-bit application
with built-in contact database, ACT! integration, issues tracking, and
reporting. Add-ons available. <a href="http://www.capterra.com/help-desk-software/spotlight/127283/Tele-Support%20HelpDesk/Resource%20Dynamics"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/120649/Tender%20Support/ENTP"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Tender Support" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image144.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/120649/Tender%20Support/ENTP"><span style="color: #127cc0;">Tender Support</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ENTP</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/120649/Tender%20Support/ENTP"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Organizes your
customer care so you can focus on delivering the best service possible.<a href="http://www.capterra.com/help-desk-software/spotlight/120649/Tender%20Support/ENTP"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/122881/Think%20Help%20Desk/Think%20Tank%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Think Help Desk" border="0" height="86" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image145.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122881/Think%20Help%20Desk/Think%20Tank%20Software"><span style="color: #127cc0;">Think Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Think Tank Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/122881/Think%20Help%20Desk/Think%20Tank%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Think Tank sells a
cloud based help desk ticketing system to help manage you IT department <a href="http://www.capterra.com/help-desk-software/spotlight/122881/Think%20Help%20Desk/Think%20Tank%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125297/Ticketing%20System/Internet%20Man"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Ticketing System" border="0" height="40" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image146.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125297/Ticketing%20System/Internet%20Man"><span style="color: #127cc0;">Ticketing System</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Internet Man</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125297/Ticketing%20System/Internet%20Man"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">System desined to
organize clients, vendors, and office people, manage the workload, dispatch the
ticket and monitor the progress. <a href="http://www.capterra.com/help-desk-software/spotlight/125297/Ticketing%20System/Internet%20Man"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/133578/Ticksy/Ticksy"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Ticksy" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image147.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133578/Ticksy/Ticksy"><span style="color: #127cc0;">Ticksy</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Ticksy</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133578/Ticksy/Ticksy"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Simple customer
support app with intuitive user interface that supports customized company
branding. 5/month per user. <a href="http://www.capterra.com/help-desk-software/spotlight/133578/Ticksy/Ticksy"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/97172/TrackStar%20Item%20Tracker/Internal%20Systems"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="TrackStar Item Tracker" border="0" height="137" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image148.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/97172/TrackStar%20Item%20Tracker/Internal%20Systems"><span style="color: #127cc0;">TrackStar Item Tracker</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Internal Systems</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/97172/TrackStar%20Item%20Tracker/Internal%20Systems"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Bug tracking software
for managing and tracking software defects, call management, customer issues,
work orders, and more. <a href="http://www.capterra.com/help-desk-software/spotlight/97172/TrackStar%20Item%20Tracker/Internal%20Systems"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/125245/Trouble%20Ticket%20System/Fast%20Track%20Sites"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Trouble Ticket System" border="0" height="45" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image149.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125245/Trouble%20Ticket%20System/Fast%20Track%20Sites"><span style="color: #127cc0;">Trouble Ticket System</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Fast Track Sites</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/125245/Trouble%20Ticket%20System/Fast%20Track%20Sites"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Track current and
former tickets, and assign them to problem categories. This system comes with
dashboard functionality. <a href="http://www.capterra.com/help-desk-software/spotlight/125245/Trouble%20Ticket%20System/Fast%20Track%20Sites"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/68453/TX5B%20Virtual%20Help%20Desk/ActivePoint"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="TX5B Virtual Help Desk" border="0" height="37" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image150.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/68453/TX5B%20Virtual%20Help%20Desk/ActivePoint"><span style="color: #127cc0;">TX5B Virtual Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ActivePoint</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/68453/TX5B%20Virtual%20Help%20Desk/ActivePoint"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">A comprehensive
solution to the on-line self-service portion of the CRM process. <a href="http://www.capterra.com/help-desk-software/spotlight/68453/TX5B%20Virtual%20Help%20Desk/ActivePoint"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/20037/Ulysses%20Suite/QMS%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Ulysses Suite" border="0" height="47" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image151.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20037/Ulysses%20Suite/QMS%20Software"><span style="color: #127cc0;">Ulysses Suite</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by QMS Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/20037/Ulysses%20Suite/QMS%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Customer service
solution that enables sales force automation, service management, facilities
management, and compliance management. <a href="http://www.capterra.com/help-desk-software/spotlight/20037/Ulysses%20Suite/QMS%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/135140/UseResponse/USWebStyle"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="UseResponse" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image152.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135140/UseResponse/USWebStyle"><span style="color: #127cc0;">UseResponse</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by USWebStyle</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/135140/UseResponse/USWebStyle"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">All-in-one support suite
for getting customer feedback and providing support. Used primarily as
self-hosted solution installed on you <a href="http://www.capterra.com/help-desk-software/spotlight/135140/UseResponse/USWebStyle"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/92068/Vector%20Help%20Desk/Vector%20Networks"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Vector Help Desk" border="0" height="39" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image153.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/92068/Vector%20Help%20Desk/Vector%20Networks"><span style="color: #127cc0;">Vector Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Vector Networks</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/92068/Vector%20Help%20Desk/Vector%20Networks"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Desktop IT help desk
management solution with remote control access, asset and inventory management. <a href="http://www.capterra.com/help-desk-software/spotlight/92068/Vector%20Help%20Desk/Vector%20Networks"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/13816/VI%20Service%20Desk/Velocity%20Integrations%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="VI Service Desk" border="0" height="113" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image154.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/13816/VI%20Service%20Desk/Velocity%20Integrations%20Software"><span style="color: #127cc0;">VI Service Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Velocity Integrations Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/13816/VI%20Service%20Desk/Velocity%20Integrations%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Fully integrated
Knowledge Base with unlimited categories, Lotus Notes Client and fully Web
enabled. <a href="http://www.capterra.com/help-desk-software/spotlight/13816/VI%20Service%20Desk/Velocity%20Integrations%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/133678/Watcheezy/Visiofair"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Watcheezy" border="0" height="150" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image155.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133678/Watcheezy/Visiofair"><span style="color: #127cc0;">Watcheezy</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Visiofair</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/133678/Watcheezy/Visiofair"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Live chat with
integrated behavioral targeting. Receive alerts when potential buyers are
online and start a chat with them. Save sales! <a href="http://www.capterra.com/help-desk-software/spotlight/133678/Watcheezy/Visiofair"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/118589/Web%20Based%20Ticketing%20Software/Web%20Based%20Ticketing%20Software"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Web Based Ticketing Software" border="0" height="300" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image032.png" width="300" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/118589/Web%20Based%20Ticketing%20Software/Web%20Based%20Ticketing%20Software"><span style="color: #127cc0;">Web Based Ticketing Software</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Web Based Ticketing Software</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/118589/Web%20Based%20Ticketing%20Software/Web%20Based%20Ticketing%20Software"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web Based help desk
software for ticketing that is available to you, your agents, and your
customers 24 x 7. <a href="http://www.capterra.com/help-desk-software/spotlight/118589/Web%20Based%20Ticketing%20Software/Web%20Based%20Ticketing%20Software"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/8454/Web%20Help%20Desk/Web%20Help%20Desk"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Web Help Desk" border="0" height="50" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image156.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/8454/Web%20Help%20Desk/Web%20Help%20Desk"><span style="color: #127cc0;">Web Help Desk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Web Help Desk</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/8454/Web%20Help%20Desk/Web%20Help%20Desk"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">100% browser-based
help desk software that features an intuitive interface and email reporting and
notification. <a href="http://www.capterra.com/help-desk-software/spotlight/8454/Web%20Help%20Desk/Web%20Help%20Desk"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/67731/Web+Center/Internet%20Software%20Sciences"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Web+Center" border="0" height="73" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image157.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/67731/Web+Center/Internet%20Software%20Sciences"><span style="color: #127cc0;">Web+Center</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Internet Software Sciences</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/67731/Web+Center/Internet%20Software%20Sciences"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">It is a suite of
web-based Help Desk, CRM and customer self-help applications. <a href="http://www.capterra.com/help-desk-software/spotlight/67731/Web+Center/Internet%20Software%20Sciences"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/24824/WebSupport%20PRO/Support%20Sentry"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="WebSupport PRO" border="0" height="19" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image158.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24824/WebSupport%20PRO/Support%20Sentry"><span style="color: #127cc0;">WebSupport PRO</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Support Sentry</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/24824/WebSupport%20PRO/Support%20Sentry"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web based customer
service software for small to medium sized businesses. <a href="http://www.capterra.com/help-desk-software/spotlight/24824/WebSupport%20PRO/Support%20Sentry"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/167/WonderDesk/Web%20Wonderland"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="WonderDesk" border="0" height="35" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image159.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/167/WonderDesk/Web%20Wonderland"><span style="color: #127cc0;">WonderDesk</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Web Wonderland</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/167/WonderDesk/Web%20Wonderland"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based help desk
solution that allows you to utilize remote technicians. <a href="http://www.capterra.com/help-desk-software/spotlight/167/WonderDesk/Web%20Wonderland"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/80776/ZazaChat/ZaZa%20Network"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="ZazaChat" border="0" height="53" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image160.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/80776/ZazaChat/ZaZa%20Network"><span style="color: #127cc0;">ZazaChat</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by ZaZa Network</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/80776/ZazaChat/ZaZa%20Network"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Complete help desk solution
which allows a company of any size to provide efficient support to its
customers. <a href="http://www.capterra.com/help-desk-software/spotlight/80776/ZazaChat/ZaZa%20Network"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/94128/Zeus/Obor%20Digital"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Zeus" border="0" height="90" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image161.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/94128/Zeus/Obor%20Digital"><span style="color: #127cc0;">Zeus</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Obor Digital</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/94128/Zeus/Obor%20Digital"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Web-based service desk
and equipment management solution with enterprise asset management. <a href="http://www.capterra.com/help-desk-software/spotlight/94128/Zeus/Obor%20Digital"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/137736/Zingtree/Zingtree"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Zingtree" border="0" height="71" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image162.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/137736/Zingtree/Zingtree"><span style="color: #127cc0;">Zingtree</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Zingtree</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/137736/Zingtree/Zingtree"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Buried in support
tickets? Save time and money by deploying Zingtree interactive troubleshooters
on your web site. <a href="http://www.capterra.com/help-desk-software/spotlight/137736/Zingtree/Zingtree"><span style="color: #127cc0;">View Profile</span></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://www.capterra.com/help-desk-software/spotlight/113489/Zoho%20Support/Zoho"><span style="background: white; border: solid #E5E9ED 1.0pt; color: #127cc0; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-border-alt: solid #E5E9ED .75pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; padding: 3.0pt; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;"><img alt="Zoho Support" border="0" height="55" src="file:///C:\Users\ALAAHE~1\AppData\Local\Temp\msohtmlclip1\01\clip_image163.png" width="150" /></span></span></a><span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<b><span style="color: #222222; font-family: "Arial","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/113489/Zoho%20Support/Zoho"><span style="color: #127cc0;">Zoho Support</span></a></span></b></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman";">by Zoho</span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><a href="http://www.capterra.com/help-desk-software/spotlight/113489/Zoho%20Support/Zoho"><b><span style="background: #127CC0; border: none windowtext 1.0pt; color: white; font-family: "inherit","serif"; mso-border-alt: none windowtext 0in; padding: 0in;">View Profile</span></b></a></span></div>
<div class="MsoNormal" style="background: white; line-height: 18.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #444444; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Prioritize, manage and
close an ever-increasing volume of requests that reach your support
organization through a variety of channels. <a href="http://www.capterra.com/help-desk-software/spotlight/113489/Zoho%20Support/Zoho"><span style="color: #127cc0;">View Profile</span></a></span></div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-54575179623724622612014-12-23T20:25:00.001+03:002014-12-23T21:47:44.485+03:00How to build your CCNA Data Center Lab using Titanium VM Nexus 7000 with GNS3 Home Lab Part01<div dir="ltr" style="text-align: left;" trbidi="on">
<b>How to build your CCNA Data Center Lab using Titanium VM Nexus 7000 with GNS3 Home Lab Part01</b><br />
<br />
<b>A-Requirements to do this Lab.</b><br />
<b>B-Prepare your Environment.</b><br />
<b>C-Configure Titanium VM version 5.1-cl1 and GNS3 QEMU .</b><br />
<br />
<b><b>D-Build your topology.</b> </b><br />
<b>E-Connect to Nexus7k simulator VM via putty.</b><br />
<br />
<br />
<b> A-The Requirements to do this lab as below :</b><br />
<br />
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-Laptop/Desktop with at least 8GB of RAM Intel-64bit<br />
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-VMware workstation 9.<br />
<a href="https://my.vmware.com/web/vmware/info/slug/desktop_end_user_computing/vmware_workstation/9_0"> Download from here </a><br />
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-GNS3 0.8.3.1.<br />
<a href="http://sourceforge.net/projects/gns-3/files/GNS3/0.8.3.1/GNS3-0.8.3.1-all-in-one.exe/download"> Download from here</a><br />
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-Titanium 5.1-c11 VM image.<br />
<a href="http://depositfiles.com/files/wxeo6gwo9">Download from here</a><br />
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-Cisco 3725 IOS image<br />
<a href="http://certs4u.info/ciscoios/c3725/c3725-adventerprisek9-mz.124-15.T14.bin">Download from here</a><br />
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<b>B-Prepare your Environment.</b><br />
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After you finished the step A now you are ready to build the lab<span style="color: #0000ee;"><span style="color: #0000ee;"> as below.</span></span><br />
<span style="color: #0000ee;"><span style="color: #0000ee;">-Adjust GNS<span style="color: #0000ee;">3 configuratio<span style="color: #0000ee;">n <span style="color: #0000ee;">for instance Project <span style="color: #0000ee;">directory,</span> IOS i<span style="color: #0000ee;">mage <span style="color: #0000ee;">path, Dynamips ports<span style="color: #0000ee;"> and </span>GEMU g<span style="color: #0000ee;">uest.</span></span></span></span></span></span> </span></span><br />
<span style="color: #0000ee;"><span style="color: #0000ee;"><span style="color: #0000ee;">-<span style="color: #0000ee;">Clone the Titanium NX VM from the VMware work<span style="color: #0000ee;">station .</span></span></span></span></span><br />
<span style="color: #0000ee;"><span style="color: #0000ee;"><span style="color: #0000ee;"><span style="color: #0000ee;"><span style="color: #0000ee;">- Add IOS image for Cisco 3725 router.</span></span></span></span></span><br />
<span style="color: #0000ee;"><span style="color: #0000ee;"><b><span style="color: #0000ee;"><span style="color: #0000ee;"><span style="color: #0000ee;"> </span></span></span> </b></span><u><b></b></u></span><br />
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<b>C-Configure Titanium VM version 5.1-cl1 and GNS3.</b><br />
<span style="color: #0000ee;"><br /></span>
<span style="color: #0000ee;">The configuration of the QEMU host is very sensitive if you make it not like this it will give you error<span style="color: #0000ee;">. QemuImage path to the VMware flate<span style="color: #0000ee;">disk (<span style="color: #0000ee;">vmdk-flate) </span>file each nexus connect to i<span style="color: #0000ee;">ts own VM <span style="color: #0000ee;">I said before we will use 2 VMS for each Nexus 7K </span></span>, </span>RAM <span style="color: #0000ee;">: 1024 MB, N<span style="color: #0000ee;">umber of NICs 6, NIC Model e<span style="color: #0000ee;">1000, QEMU<span style="color: #0000ee;"> <span style="color: #0000ee;">options lea<span style="color: #0000ee;">ve it empty and last unchecked use KVM (Linux <span style="color: #0000ee;">Host Onl<span style="color: #0000ee;">y)<span style="color: #0000ee;"> as in the bel<span style="color: #0000ee;">ow image </span></span></span></span></span></span></span></span></span></span></span></span><br />
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<span style="color: #0000ee;"><span style="color: #0000ee;">Also I would like to <span style="color: #0000ee;">mention</span> here the setting of </span></span>Titanium VM only we need to make sure that the ram is 2Gb or above its better and also the serial port configurtion don't put both 2 VM with the same settings for instance VM-NX7k-01 will be \\.\pipe\com_1 the other one may be like this \\.\pipe\com_2.<b><br /></b><br />
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<b><b>D-Build your topology.</b> </b><br />
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Build your topology in GNS3 just add 2 Qemu hosts that you configure with Titanium VM and add also the Cisco router 3725 and connect as below<br />
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Power on all devices and also power on both VMs as below</div>
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<b>E-Connect to Nexus7k simulator VM via putty.</b><br />
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Now we finished part1 we will meet soon in part2 </div>
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BR</div>
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ALAA HEGGA</div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-5802825849267464752014-12-21T20:53:00.000+03:002014-12-21T21:03:05.310+03:00Titanium VM nx-os Error Binary translation is incompatible with long mode on this platform.<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-weight: normal;">Titanium emulator </span></h2>
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<span style="font-weight: normal;">Binary translation is incompatible with long mode on this platform.The Virtulization engine will automatically switch to intel VT-x if the guest enters long mode.</span></h2>
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The solution is to change the VM settings<br />
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Preferred mode Intel VT-x or AMD-V<br />
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Serial connection to Nexus<br />
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Remote to VM via putty serial connection<br />
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Remote Putty Session</div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com1tag:blogger.com,1999:blog-6060136043932653781.post-78177907536329372292014-12-21T18:59:00.000+03:002014-12-22T01:12:43.399+03:00CCNA DATA CENTER Part2 DCICT 640-916 IIntroducing Cisco Data Center Technologies <div dir="ltr" style="text-align: left;" trbidi="on">
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In this post we will complete with part 2 of CCNA DC DCICT 640-916 Introducing Cisco Data Center Technologies<br />
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The 640-916 DCICT Introducing Cisco Data Center Technologies is one of the exams associated with the CCNA Datacenter Certification. This exam tests a candidate's knowledge of fundamental Data center technologies like network and server Virtualization, Storage, Convergent I/O and network services like load balancing.<br />
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Exam Topics<br />
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<a href="https://learningcontent.cisco.com/cln_storage/text/cln/tech/examtopics/640-916_dcict.pdf">https://learningcontent.cisco.com/cln_storage/text/cln/tech/examtopics/640-916_dcict.pdf</a><br />
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Study Materials<br />
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<div class="download" style="-webkit-margin-start: 114px; -webkit-padding-start: 56px; -webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Tahoma, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin-bottom: 15px; margin-top: 6px; orphans: auto; position: relative; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<h2>
<b><span class="name" style="-webkit-padding-end: 16px; display: inline-block; max-width: 450px; word-break: break-all;">DCICT_StudentGuide_Vol1.pdf</span></b></h2>
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<div class="url-container">
<a href="http://sparkfirewall.com/datacenter/docs/DCICT_StudentGuide_Vol1.pdf">http://sparkfirewall.com/datacenter/docs/DCICT_StudentGuide_Vol1.pdf</a></div>
</div>
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<div class="download" style="-webkit-margin-start: 114px; -webkit-padding-start: 56px; -webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Tahoma, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin-bottom: 15px; margin-top: 6px; orphans: auto; position: relative; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<h2>
<span class="name" style="-webkit-padding-end: 16px; display: inline-block; max-width: 450px; word-break: break-all;">DCICT_StudentGuide_Vol2.pdf</span></h2>
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<div class="title-area" style="text-align: left;">
</div>
<div class="url-container" style="text-align: left;">
<a href="http://sparkfirewall.com/datacenter/docs/DCICT_StudentGuide_Vol2.pdf">http://sparkfirewall.com/datacenter/docs/DCICT_StudentGuide_Vol2.pdf</a></div>
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Torrent File Downlaod<br />
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<a href="https://kickass.so/cbt-nuggets-cisco-ccna-data-center-640-916-dcict-t8413762.html">https://kickass.so/cbt-nuggets-cisco-ccna-data-center-640-916-dcict-t8413762.html</a><br />
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Nexus on Apple store and Google Play<br />
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<span style="font-size: medium;">The 3D interactive catalog for Cisco Nexus and UCS products for both IOS and Android.It is a good interactive tool for all details of the products.</span><br />
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<span style="font-size: small;">Google Paly</span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: Tahoma; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<div>
<a href="https://mail.bt-am.com/owa/redir.aspx?C=5BSmNMiDC0yAKkMKC35epnghN1rB8NEIzsnecRyYpNiQdfqM58zBoa9n0XL-ApB65VqsRhkRw8c.&URL=https%3a%2f%2fplay.google.com%2fstore%2fapps%2fdetails%3fid%3dcom.kaon.android.lepton.cisco3d%26hl%3den%0d%0a" style="color: purple; text-decoration: underline;" target="_blank">https://play.google.com/store/apps/details?id=com.kaon.android.lepton.cisco3d&hl=en</a></div>
</div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: Tahoma; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<div style="-webkit-text-stroke-width: 0px; color: black; font-family: Tahoma; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-size: small;"><br /></span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: Tahoma; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-size: small;">App Store</span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: Tahoma; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<div style="-webkit-text-stroke-width: 0px; color: black; font-family: Tahoma; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<a href="https://mail.bt-am.com/owa/redir.aspx?C=5BSmNMiDC0yAKkMKC35epnghN1rB8NEIzsnecRyYpNiQdfqM58zBoa9n0XL-ApB65VqsRhkRw8c.&URL=https%3a%2f%2fitunes.apple.com%2fus%2fapp%2fcisco-3d-interactive-catalog%2fid534549223%3fmt%3d8" style="color: purple; text-decoration: underline;" target="_blank">https://itunes.apple.com/us/app/cisco-3d-interactive-catalog/id534549223?mt=8</a></div>
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-39025345488217542942014-12-21T18:18:00.002+03:002014-12-23T19:40:49.376+03:00CCNA DATA CENTER Part1 DCICN 640-911 Introducing Cisco Data Center Networking<div dir="ltr" style="text-align: left;" trbidi="on">
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CCNA Data Center has two parts part one Introdcuing Cisco Data Center Networking (<br />
640-911 DCICN exam) second part Introdcuing Cisco Data Center Technologies (640-916 DCICT exam).Here we will discuss about the first part<br />
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The 640-911 DCICN Introducing Cisco Data Center Networking is one of the exams associated with the CCNA Datacenter Certification. This exam tests a candidate's knowledge of networking concepts for the Data Center environment, based on Nexus-OS. You will learn fundamental information on how a Data center network works, how to configure virtualization in the network, addressing schemes, troubleshooting and configuration skills. Candidates can prepare for this exam by taking the course DCICN, Introducing Cisco Data center Networking.<br />
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Download the course topics.<br />
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<a href="https://learningcontent.cisco.com/cln_storage/text/cln/tech/examtopics/640-911_dcicn.pdf">https://learningcontent.cisco.com/cln_storage/text/cln/tech/examtopics/640-911_dcicn.pdf</a><br />
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Download DCICN Study Guide<br />
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<a href="http://www.pdfiles.com/pdf/files/English/IT_Certifications/CCNA_Data_Center_640-911_Study_Guide.pdf%20DCICT%20640-916">http://www.pdfiles.com/pdf/files/English/IT_Certifications/CCNA_Data_Center_640-911_Study_Guide.pdf DCICT 640-916</a><br />
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CBT Nuggets DCICN 640-911<br />
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<a href="https://kickass.so/cbt-nuggets-cisco-ccna-data-center-640-911-dcicn-with-anthony-sequeira-t7833697.html">https://kickass.so/cbt-nuggets-cisco-ccna-data-center-640-911-dcicn-with-anthony-sequeira-t7833697.html </a><br />
<br />
Download Nexus Simulator<br />
<br />
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><span style="color: black; font-family: Tahoma,sans-serif;"><b>Titanium V5</b></span></span></span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><a href="http://depositfiles.com/files/wxeo6gwo9" target="_blank"><span style="font-family: Tahoma,sans-serif;">http://depositfiles.com/files/wxeo6gwo9</span></a></span></span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
</div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><a href="http://downloads.ziddu.com/download/21073586/Titanium-VM-51.2.rar.html/eng" target="_blank"><span style="font-family: Tahoma,sans-serif;">http://downloads.ziddu.com/download/21073586/Titanium-VM-51.2.rar.html/eng</span></a></span></span></div>
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<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><span style="color: black; font-family: Tahoma,sans-serif;"><b>Titanium V6 just FYI</b></span></span></span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><a href="http://forum.gns3.net/topic8069.html" target="_blank"><span style="font-family: Tahoma,sans-serif;">http://forum.gns3.net/topic8069.html</span></a></span></span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><span style="color: black; font-family: Tahoma,sans-serif;"> </span><span style="color: black;"><br /></span><span style="color: black; font-family: Tahoma,sans-serif; font-size: x-small;"><span style="font-size: 10pt;"></span></span></span></span></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<a href="http://www.lammlesim.com/"><span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><span style="font-family: Tahoma,sans-serif;">http://www.lammlesim.com/</span></span></span></a></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<a href="http://www.vmware.com/products/cisco-nexus-1000V"><span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><span style="font-family: Tahoma,sans-serif;">http://www.vmware.com/products/cisco-nexus-1000V</span></span></span></a></div>
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
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<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Segoe UI', Helvetica, Arial, sans-serif; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px;">
<a href="http://www.viktorious.nl/2014/05/14/building-virtual-cisco-nexus-lab-vsphere/"><span style="font-family: Times New Roman,serif; font-size: small;"><span style="font-size: 12pt;"><span style="font-family: Tahoma,sans-serif;">http://www.viktorious.nl/2014/05/14/building-virtual-cisco-nexus-lab-vsphere/</span></span></span></a></div>
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BR<br />
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ALAA HEGGA<br />
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-49813817817684525522014-12-16T22:21:00.001+03:002014-12-16T22:21:02.736+03:00Unable to connect to the MKS failed to connect to server by Using vCenter Web Client<div dir="ltr" style="text-align: left;" trbidi="on">
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<b>Unable to connect to the MKS failed to connect to server by Using vSphereWeb Client on vSphere Enterprise 550 and vCenter 550</b><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhchLLeX6f6wxm04YL77JBObjc1i_pvGc-C3sSwF91YwPIbZy9gPhZbUw2Ctf9qxedY7Zcs0qUiwhAgkxyiRZ3jzQQK1P9qNWEXmqqG0i0RHIrtc-qZ4Q7xZsOF9w4qOIjnNFS1fCxLvNSh/s1600/unable+to+connect+to+the+MKS+failed+to+connect+to+server.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhchLLeX6f6wxm04YL77JBObjc1i_pvGc-C3sSwF91YwPIbZy9gPhZbUw2Ctf9qxedY7Zcs0qUiwhAgkxyiRZ3jzQQK1P9qNWEXmqqG0i0RHIrtc-qZ4Q7xZsOF9w4qOIjnNFS1fCxLvNSh/s1600/unable+to+connect+to+the+MKS+failed+to+connect+to+server.png" height="350" width="640" /></a></div>
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<b>If this problem happen try the below </b><br />
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1-Try to resolve the host name of the vSphere host and the vcenter server by using nslookup command form the command prompt it must be resloved by both host name and IP address<br />
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2-Try also manually to add the ip and host entries in the c:\windows\system32\drivers\etc\hosts file<br />
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ip A.B.C.D esx1.mydomain.local //vsphere host</div>
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ip A.B.C.D vcenter01.mydomain.local //vcenter server</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhojQh57tgF6klu6XuzBUWfMbbI6JUMg2iDtDNsopZ1a8d9ECAr4dBaDUydg3wRd1Ve39r1qw8DG6MMRtJEC8_YghTjqMZFmA-F6M-vlUvBMn9YCWmNduHpLKtHih7lQpqQMtzKg5-239bI/s1600/hosts.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhojQh57tgF6klu6XuzBUWfMbbI6JUMg2iDtDNsopZ1a8d9ECAr4dBaDUydg3wRd1Ve39r1qw8DG6MMRtJEC8_YghTjqMZFmA-F6M-vlUvBMn9YCWmNduHpLKtHih7lQpqQMtzKg5-239bI/s1600/hosts.jpg" height="366" width="640" /></a></div>
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3-Try to check the windows firewall settings in the vCenter server by using the firewall.cpl from the command prompt and open the 902 port here is the details of all vcenter ports<br />
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<table cellpadding="0" cellspacing="0" style="-webkit-text-stroke-width: 0px; background-color: white; border-collapse: collapse; border: 0px none; color: #666666; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 11.8181819915771px; font-stretch: inherit; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; padding: 0px; text-align: start; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: auto; width: 640px; word-spacing: 0px;"><tbody style="border: 0px none; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<tr style="border: 0px none; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">ESXi 5.x</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">902</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">TCP</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">vSphere Client</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">ESXi 5.x</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">vSphere Client access to virtual machine consoles (MKS)</td></tr>
</tbody></table>
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<table cellpadding="0" cellspacing="0" style="-webkit-text-stroke-width: 0px; background-color: white; border-collapse: collapse; border: 0px none; color: #666666; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 11.8181819915771px; font-stretch: inherit; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; padding: 0px; text-align: start; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: auto; width: 640px; word-spacing: 0px;"><tbody style="border: 0px none; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">
<tr style="border: 0px none; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">vCenter 5.x</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">902</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">TCP/UDP</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">vSphere Client</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">ESXi 5.x</td><td style="border: 1px solid black; font-family: Arial, Helvetica, sans-serif, 'Bitstream Vera Sans'; font-size: 12px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal; margin: 0px; padding: 3px; vertical-align: top;">vSphere Client uses this ports to display virtual machine consoles.</td></tr>
</tbody></table>
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After that check to open the console using vsphere web client it will open successfully. <br />
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Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-32803277767505379062014-12-16T21:38:00.005+03:002014-12-16T21:38:59.157+03:00HP EVA P6500 Management System<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="color: red; font-size: 18.0pt; line-height: 107%;">HP
EVA P6500 Management System</span></div>
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<b>SAN Topology Overview</b></div>
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Basically the SAN network consists of group of objects that
interact with each other to build the Storage Array Network. These objects LAN
connectivity, SAN switches, Management Server, Host Servers and Storage array. </div>
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<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
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<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
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<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
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<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
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<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
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<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
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<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
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<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
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<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
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<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
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<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 6"/>
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</xml><![endif]--><!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:Arial;
mso-bidi-theme-font:minor-bidi;}
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<![endif]-->
</div>
<div class="MsoNormal">
<b>For the first one</b> the module lays above the 2 storage
processor controller A & B. This module has ethernet port with static IP
address that used for connectivity .The module contains pre-installed management
software called Command View CV HP P6000 Command View Software. You can access
management GUI Single Pane of Glass (SPoG) Flash based by IP address of the
module and corresponding port depending on what you will need port 2374 (HP
P6000 Control Panel) & 2373(HP P6000 Control) for storage configurations.</div>
<br />
<div class="MsoNormal" style="text-align: left;">
<br /></div>
<div class="MsoNormal" style="text-align: left;">
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<o:OfficeDocumentSettings>
<o:AllowPNG/>
</o:OfficeDocumentSettings>
</xml><![endif]--></div>
<div class="MsoNormal" style="text-align: left;">
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<w:WordDocument>
<w:View>Normal</w:View>
<w:Zoom>0</w:Zoom>
<w:TrackMoves/>
<w:TrackFormatting/>
<w:PunctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
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<w:LidThemeOther>EN-US</w:LidThemeOther>
<w:LidThemeAsian>X-NONE</w:LidThemeAsian>
<w:LidThemeComplexScript>AR-SA</w:LidThemeComplexScript>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
<w:DontGrowAutofit/>
<w:SplitPgBreakAndParaMark/>
<w:EnableOpenTypeKerning/>
<w:DontFlipMirrorIndents/>
<w:OverrideTableStyleHps/>
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<m:mathPr>
<m:mathFont m:val="Cambria Math"/>
<m:brkBin m:val="before"/>
<m:brkBinSub m:val="--"/>
<m:smallFrac m:val="off"/>
<m:dispDef/>
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<m:defJc m:val="centerGroup"/>
<m:wrapIndent m:val="1440"/>
<m:intLim m:val="subSup"/>
<m:naryLim m:val="undOvr"/>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="1" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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HP P6000 Command<span style="font-family: "Calibri","sans-serif"; font-size: 11.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"> </span></div>
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<br />
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<br /></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhIrKk3zIpVtp1cQiOT2ZI8bNvPC6RgzE9oGWq-djeY-2OEO7fUXxyRdvOCSJvVzF92ztDf4Ff_cFThFT7v3VmODMbAFzRZfegiqz0nIJx3y9lxKMibc4iolT_nZ_Pk4PeAin6W42dSuZav/s1600/hp_p6000_command.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhIrKk3zIpVtp1cQiOT2ZI8bNvPC6RgzE9oGWq-djeY-2OEO7fUXxyRdvOCSJvVzF92ztDf4Ff_cFThFT7v3VmODMbAFzRZfegiqz0nIJx3y9lxKMibc4iolT_nZ_Pk4PeAin6W42dSuZav/s1600/hp_p6000_command.png" height="360" width="400" /> </a></div>
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<b>The array-based version</b> of HP P6000 Command View is
factory installed on HP P6000 storage system models which have internal
management modules. The array-based version manages only the storage system on
which it is installed. In many cases, the array-based version eliminates the
need for a separate management server in the SAN.
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<b>For the second one the Management</b> is server windows
2k3 or 2k8 based that includes the Command View and other utilities like HP
P6000 Command View software, HP P6000 Performance Advisor software, HP
Management Integration Framework software , HP P6000 SmartStart , HP P6000
Storage System Scripting Utility (SSSU) software , HP P6000 Performance Data
Collector software , HP EVA to 3PAR Online Import. Also It is called The
Storage Management Server (SMS).</div>
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Name="List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
UnhideWhenUsed="true" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
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<span class="bold"><b>Server-based storage management</b></span><span class="apple-converted-space"> </span>(SBM). The server-based version of HP
P6000 Command View is customer installed on a server in the SAN. The
server-based version provides management of multiple HP P6000 storage systems.
The server on which HP P6000 Command View is installed is called a storage
management server.</div>
<div class="MsoNormal">
P6500 EVA storage systems comes with dual HSV360 controllers
with XCS 10.x firmware version.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="text-align: left;">
<b>Both versions provide the ability to:</b></div>
<br />
<ul style="text-align: left;">
<li><span style="font-family: Wingdings; font-size: 10.0pt; line-height: 107%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span><span dir="LTR"></span>Purpose for such things as configuring controller host ports, viewing
message logs, uninitializing the array and powering down the array.</li>
</ul>
<div class="separator" style="clear: both; text-align: center;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Wingdings; font-size: 10.0pt; line-height: 107%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span><span dir="LTR"></span>Initialize HP P6000 storage systems.</li>
</ul>
<div class="separator" style="clear: both; text-align: center;">
</div>
<ul style="text-align: left;">
<li>Create, modify, and monitor disk groups, virtual disks (LUNs),
snapshots, snapclones, mirrorclones, and DR groups.</li>
</ul>
<div class="separator" style="clear: both; text-align: center;">
</div>
<ul style="text-align: left;">
<li>Configure and monitor physical components, such as <a href="https://192.168.63.201:2372/help/hsv300v1000/general/controllers_about.htm" title="Controllers"><span style="color: windowtext; text-decoration: none; text-underline: none;">controllers</span></a>, <a href="https://192.168.63.201:2372/help/hsv300v1000/general/physical_disks.htm" title="Physical disks"><span style="color: windowtext; text-decoration: none; text-underline: none;">physical disks</span></a>, power supplies, blowers, and
network connections.</li>
</ul>
<div class="separator" style="clear: both; text-align: center;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Wingdings; font-size: 10.0pt; line-height: 107%; mso-bidi-font-family: Wingdings; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span><span dir="LTR"></span>Create and maintain a list of <a href="https://192.168.63.201:2372/help/hsv300v1000/general/hosts_about_details.htm" title="Hosts"><span style="color: windowtext; text-decoration: none; text-underline: none;">hosts</span></a> that are connected to storage systems Administration</li>
</ul>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="MsoNormal" style="text-align: left;">
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<div class="MsoNormal" style="text-align: left;">
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</div>
Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-36515204997379609372011-08-26T03:31:00.001+03:002011-08-26T03:32:50.641+03:00Appropriate Hardware to study for the RHCSA/RHCE exams<div class="smallfont"> <strong>Appropriate Hardware to study for the RHCSA/RHCE exams
<br />
<br /></strong>Since the 6th edition was released, I've received a number of questions related to the physical hardware needed for people who are studying for their RHCSA/RHCE certs. Yes, in essence, there is an implied hardware requirement. To help answer those questions, I've collected relevant excerpts from my book in this post.
<br />
<br />While the Red Hat exams don't test hardware, the RHCSA includes several objectives associated with Kernel-based Virtual Machines (KVM). To meet the RHCE objectives, you'll need to set up multiple systems (which can be on virtual machines), along with knowledge of RHCSA requirements. The packages required to host KVM-based virtual machines are available only on the 64-bit releases of RHEL 6. As Scientific Linux 6 and CentOS 6 use Red Hat source code, KVM-based virtual machines are available only the the 64-bit versions of those distributions as well.
<br />
<br />Summary: To meet the objectives associated with the RHCSA/RHCE exams --
<br />
<br />1) You should have a 64-bit physical system with hardware virtualization enabled, preferably with multiple CPUs or a CPU with multiple cores
<br />2) You'll need sufficient RAM for at least two virtual machines on the host system (4GB or more would be ideal)
<br />3) While not strictly a hardware requirement, you may want to modify some hardware-related settings to extend the life of some hard drives.
<br />
<br />If you're using RHEL 6 (or one of the rebuild distributions such as CentOS-6 or Scientific Linux 6), KVM host software is available only on the 64-bit releases.
<br />
<br />As I've noted in the introduction to my book <a href="http://www.amazon.com/RHCSA-Linux-Certification-Study-Guide/dp/0071765654/" target="_blank">http://www.amazon.com/RHCSA-Linux-Ce...dp/0071765654/</a> ,
<br />
<br /><div style="margin:20px; margin-top:5px; "> <div class="smallfont" style="margin-bottom:2px">Quote:</div> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr> <td class="bbcodeblock" style="border:1px inset"> The RHCSA objectives specify a number of points associated with virtual machines. The default RHEL 6 solution uses the Kernel based Virtual Machine (KVM). Red Hat supports KVM as a host only on physical systems with 64-bit CPUs. Therefore, to study for the KVM-related objectives for the RHCSA, you’ll need physical hardware that can handle a 64-bit version of RHEL 6. </td> </tr> </tbody></table> </div>In the book, at the end of that paragraph, I made a mistake. 32-bit versions of Scientific Linux 6 do not include KVM host software. That will be noted in the errata. (While you may be able to use 32-bit versions of Fedora for KVM, I haven't tested that. Even if it's possible, it would bring up other problems related to the differences between Fedora and RHEL 6.)
<br />
<br />The paragraph that follows is also important, and may also apply to some of you who are studying on desktop systems.
<br />
<br /><div style="margin:20px; margin-top:5px; "> <div class="smallfont" style="margin-bottom:2px">Quote:</div> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr> <td class="bbcodeblock" style="border:1px inset"> And you should expect to install two or more virtual machines on that 64-bit physical system. Virtual hosts work better on systems with multiple CPUs or systems with multicore CPUs. So to avoid hardware that slows your studies, you’ll want a 64-bit physical system with at least 2GB and preferably 4GB of RAM. (I prepared this book on a 64-bit system with 8GB of RAM.) If you’re using a laptop system, read the information from <a href="https://bugzilla.redhat.com/show_bug.cgi?id=667485" target="_blank">https://bugzilla.redhat.com/show_bug.cgi?id=667485</a>. If the listed bug has not been resolved by the time you read this, the useful lifetime of your hard drive may depend on it. </td> </tr> </tbody></table> </div>In Chapter 1, I supplement this discussion with the following information:
<br />
<br /><div style="margin:20px; margin-top:5px; "> <div class="smallfont" style="margin-bottom:2px">Quote:</div> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr> <td class="bbcodeblock" style="border:1px inset"> If you’re planning to configure VMs on RHEL 6, be sure to choose an architecture that supports hardware-assisted virtualization, along with Basic Input/Output System (BIOS) or Universal Extensible Firmware <span class="kLink" style="text-decoration: underline !important;position:static;font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;"><span style="color: blue !important; font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;position:static;color:blue;" ><span class="kLink" style="color: blue !important; font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;position:static;">Interface</span></span></span> (UEFI) menu options that allow you to activate hardware-assisted virtualization. A configuration that supports hardware-assisted virtualization will have either the vmx (Intel) or svm (AMD) flags in the /proc/cpuinfo file.
<br />
<br />Be aware, RHEL 6 installations on 32-bit systems with UEFI menus are not supported. </td> </tr> </tbody></table> </div>While I've looked at just a few hardware systems, published reports suggest that computers with appropriate CPUs from AMD automatically have hardware virtualization enabled. I include the following "On The Job" element that should help if you're shopping for an appropriate system:
<br />
<br /><div style="margin:20px; margin-top:5px; "> <div class="smallfont" style="margin-bottom:2px">Quote:</div> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr> <td class="bbcodeblock" style="border:1px inset"> If you’re not sure about a system, see if you can try it out at the “store” with one of the “Live CD” distributions. If allowed by store personnel, boot the system from that Live CD (or DVD). Once booted, you should be able to access the /proc/cpuinfo file from the <a id="KonaLink1" class="kLink" style="text-decoration: underline !important;position:static;font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;" href="http://www.linuxquestions.org/questions/#"><span style="color: blue !important; font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;position:static;color:blue;" ><span class="kLink" style="color: blue !important; font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;position:static;">command </span><span class="kLink" style="color: blue !important; font-family:inherit !important;font-weight:inherit !important;font-size:inherit !important;position:static;">line</span></span></a>. You may need to tinker a bit with the BIOS or UEFI menus. A system configured to support hardware-assisted virtualization will have the vmx or svm flags in that file, even when read from a Live CD distribution. </td> </tr> </tbody></table> </div>While there's no "Live CD" of RHEL 6, there are Live CD versions of both Scientific Linux 6 and CentOS 6.
<br />
<br />Finally, if you're using a laptop system (some desktop systems may also be affected), be aware that the default Linux settings (including RHEL 6) may result in very frequent cycling of --some-- hard drives. Without changes, hard drives on some systems have been known to last only a few months. For more information, see <a href="https://bugzilla.redhat.com/show_bug.cgi?id=667485" target="_blank">https://bugzilla.redhat.com/show_bug.cgi?id=667485</a> and <a href="https://ata.wiki.kernel.org/index.php/Known_issues#Hardware_compatibility_issues" target="_blank">https://ata.wiki.kernel.org/index.ph...ibility_issues</a> . Personally, I've included the following command as a workaround in my /etc/rc.local file:
<br />
<br /><b>/sbin/hdparm -B 200 /dev/sda</b>
<br />
<br />One common alternative is:
<br />
<br /><b>/sbin/hdparm -B 254 /dev/sda</b>
<br />
<br />
<br /><span style="font-weight: bold;">Source</span>
<br />
<br /> http://www.linuxquestions.org/questions/linux-certification-46/appropriate-hardware-to-study-for-the-rhcsa-rhce-exams-899466/
<br />
<br /><strong>
<br /></strong> </div>Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com1tag:blogger.com,1999:blog-6060136043932653781.post-78087724292025694882011-08-11T10:27:00.001+03:002011-08-11T10:34:23.772+03:00RH135 CourseRH135
<br />
<br />---------
<br />RH135
<br />Day 10
<br />---------
<br />Automated Installation of Red Hat Enterprise Linux
<br />
<br />using kickstart, a system administrator can create a single file (.cfg file) which contains the answers to all the
<br />questions typically asked during an installation. this file can be accessed to the installer (for example RHEL cd/dvd or
<br />rhcectg file in our LAB) to automate installation of RedHat Enterprise Linux.
<br />Steps for kickstart installation
<br />
<br />01. Create a kickstart file
<br />- Using system-config-kickstart
<br />- using /root/anaconda-ks.cfg file from a alrady insalled RHEL box
<br />
<br />
<br />02. Make the Kickstart file available to the Installer
<br />Network servers: FTP, HTTP, NFS
<br />DHCP/TFTP server
<br />USB Disk or CD-ROM
<br />Local hard disk
<br />
<br />03. Boot the installer
<br />- Installation Disks
<br />- PXE Boot
<br />- boot.iso
<br />
<br />04. Point the installer to the kickstart file
<br />ks=http://server/dir/file
<br />ks=ftp://server/dir/file
<br />ks=nfs:server:/dir/file
<br />ks=hd:/device/dir/file
<br />ks=cdrom:/dir/file
<br />LAB Practice:
<br /><a href="http://rubence.com/index.php?option=com_content&view=article&id=95&Itemid=88">http://rubence.com/index.php?option=com_content&view=article&id=95&Itemid=88</a>
<br />
<br />Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com1tag:blogger.com,1999:blog-6060136043932653781.post-63361076524851730602011-08-11T10:24:00.002+03:002011-08-11T10:27:48.733+03:00RH124 CourseRH124 Course and RH135 Course
<br />
<br />Day 01:
<br />---------
<br />Introduction
<br />Linux History
<br />Linux Installation I
<br />Introduction to vi editor
<br />Basic commands I
<br />
<br />Day 02:
<br />--------
<br />GNOME Graphical Desktop
<br />Nautilus
<br />NTP
<br />Printer, Print jobs and queues
<br />Basic commands II
<br />
<br />Day 03:
<br />--------
<br />Manage Physical Storage I
<br />Manage Logical Volumes
<br />Monitor System Resources
<br />Manage System software
<br />
<br />Day 04:
<br />-------
<br />Bash
<br />man, whatis, pinfo
<br />Network concept and configuration
<br />Users, Groups and File Management
<br />
<br />Day 05:
<br />-------
<br />File Permissions
<br />Remote access and configuration
<br />Manage Physical Storage II
<br />Linux Installation II
<br />
<br />Day 06:
<br />-------
<br />Virtual Machine
<br />Boot Process
<br />File sharing service (Deploying FTP server and Web Server)
<br />Firewall and SELinux
<br />
<br /><a href="http://rubence.com/index.php?option=com_content&view=article&id=77&Itemid=77"><span style="font-weight: bold;">http://rubence.com/index.php?option=com_content&view=article&id=77&Itemid=77</span></a>
<br />
<br />Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com3tag:blogger.com,1999:blog-6060136043932653781.post-16120902277341898332011-07-22T21:08:00.002+03:002011-07-22T21:13:22.475+03:00RedHat System Administration 1 RH124 SlidesRH124-RHEL6-en-1-20101029-slides<br /><br />Course Description<br /><br />Red Hat System Administration I (RH124) is designed for IT professionals who are new to Linux and require core Red Hat Enterprise Linux skills. Focused on administration tasks that will be encountered in the workplace, this course will actively engage students in task-focused activities, lab-based knowledge checks, and facilitative discussions to ensure maximum skill transfer and retention. In addition, GUI-based tools will be featured to build on the students' existing technical knowledge, while key command line concepts will be introduced to provide a foundation for students planning to become full-time Linux system administrators. By the end of the five-day course, students will be able to perform installation, establish network connectivity, manage physical storage, and perform basic security administration.<br /><br />Check out the complete course outline for more details.<br />Audience<br /><br /> Microsoft Windows system administrators who need to quickly learn core Red Hat Enterprise Linux proficiencies<br /> System administrators, network administrators, and other IT professionals who require proficiency performing core tasks in Linux<br /> Non-Linux IT professionals on the path to becoming full-time Linux system administrators<br /><br />Prerequisites<br /><br /> Previous operating system administration experience is helpful but not required<br /><br />Course Content<br /><br /> Graphical installation of Linux<br /> Managing physical storage<br /> Introduction to the command line<br /> Learning how to install and configure local components and services<br /> Establishing network and securing network services<br /> Managing and securing files<br /> Administrating users and groups<br /> Deploying file sharing services<br /><br /><br /><div style="text-align: center; font-weight: bold;"><a href="http://wenku.baidu.com/view/c8cd16134431b90d6c85c7df.html">http://wenku.baidu.com/view/c8cd16134431b90d6c85c7df.html<br /></a></div>Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com2tag:blogger.com,1999:blog-6060136043932653781.post-62635192950690435622011-07-14T01:54:00.001+03:002011-07-14T01:56:48.496+03:00RHCE Online Text BookRHCE<br /><br />Red Hat Certified Engineer<br /><br /><br />(DAY 1)<br /><br />Section 1 - Installing Red Hat Enterprise Linux 5<br /><br /><br />-practice time the lab is open<br /><br />-test is on a Tuesday in 4 weeks<br /><br /><br />First Stage is available in three supported versions:<br /><br /> boot.iso - used<br /> diskboot.img - is a VFAT file system for use with USB pendrives<br /> pxeboot<br /><br /><br />The Second Stage is Anaconda<br /><br /><br />-The Text MOde Installtion Interface can be selected by typing the command 'linux text' at the boot: prompt. This will load an ncurses-based interface. Should only be used if the system is not capable for displaying the GUI.<br /><br />-The Graphical Installtion Interface is the default interface for Anaconda. This interface will start XOrg<br /><br /><br />Install Methods<br /><br /> NFS - usually the fastest method<br /> HTTP<br /> FTP<br /><br /><br />After you have provided Anaconda with the installation method, the installer will detect your hardware, and you will then be prompted...<br /><br /><br />Virtual Consoles<br /><br /> CTRL + ALT + F1 - text installtion display<br /> CTRL + ALT + F2 - bash shell prompt<br /> CTRL + ALT + F3 - lists a log of installation messages<br /> CTRL + ALT + F4 - lists kernel messages<br /> CTRL + ALT + F5 - lists partition information<br /> CTRL + ALT + F6 - graphical installtion display<br /><br /><br />note: can change over to the shell to start work early.<br /><br /><br />Installation Number<br /><br /> NOT a "serial number"<br /> Selects a default set of packages and authorizes the server to offer certain extra "Feature Sets" (package groups) corresponding to things like enhanced virtualization support and the suite of cluster tools.<br /> can be skipped<br /><br /><div style="text-align: center; font-weight: bold; color: rgb(204, 0, 0);"><a href="http://linux.empulsegroup.com/rhce.html" target="_blank"><span style="font-size:130%;">More Reading</span></a></div>Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com0tag:blogger.com,1999:blog-6060136043932653781.post-72486003070892311152011-07-14T01:51:00.003+03:002011-08-06T19:23:18.754+03:00PART05::RHCSA RHCE RHEL6 Great Materials Resources pdf ppt books slides simulation<div style="text-align: center; color: rgb(0, 0, 0); font-weight: bold;"><span style="font-size:180%;">*Note* If user name and password required use the User:linux Password:rhel5<br /></span></div><br /><span style="color: rgb(204, 0, 0);font-size:130%;" ><span style="font-weight: bold;"> IST193: Linux Security Administration (Shell Script Programming) </span></span><br />This course contains <p><strong>Catalog Course Description</strong>: This course will provide students with the skills necessary to implement and administer basic Linux security policies, including authentication, securing network applications, system monitoring, encryption, and others.</p> <p><strong>Purpose of the Course</strong>: Students will learn how to configure and administer various Linux security features including Pluggable Authentication Modules (PAM), TCP Wrappers, and kernel level firewalling using iptables; as well as advanced administration of user authentication, password management, system monitoring, and data encryption.</p><strong>Lecture Slides</strong> , <strong>Lecture MP3 Podcasts,workshops and LABS<br /></strong><div style="text-align: center; font-weight: bold; color: rgb(204, 0, 0);"><a href="https://linux1.beausanders.org/IST193/" target="_blank"><span style="font-size:130%;">View Course </span></a></div>Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com4tag:blogger.com,1999:blog-6060136043932653781.post-39480503253093910242011-07-14T01:42:00.003+03:002011-08-06T19:22:44.490+03:00PART04::RHCSA RHCE RHEL6 Great Materials Resources pdf ppt books slides simulation<div style="text-align: center; color: rgb(0, 0, 0); font-weight: bold;"><span style="font-size:180%;">*Note* If user name and password required use the User:linux Password:rhel5<br /></span></div><br /><span style="color: rgb(204, 0, 0);font-size:130%;" ><span style="font-weight: bold;"> IST192: Linux Network Applications </span></span><br /><br /><p><strong>Catalog Course Description</strong>: This course will provide students with the skills necessary to deploy and administer the core network services in a Linux system, such as Apache Web Server, Samba File Server, BIND Domain Name Service, Network File Service (NFS), and others.</p> <p><strong>Purpose of the Course</strong>: Students will learn how to install and configure Linux network services including Apache Web Server, Squid Proxy Server, Berkley Domain Name Service (BIND), Network File Service (NFS), Dynamic Host Configuration Protocol (DHCP), Samba File Service (SMB), and Sendmail E-mail Service.</p><p>This course contains <strong>Lecture Slides</strong> , <strong>Lecture MP3 Podcasts,workshops and LABS<br /></strong></p><div style="text-align: center; font-weight: bold; color: rgb(204, 0, 0);"><a href="https://beausanders.org/main/index.php?option=com_content&view=category&layout=blog&id=86&Itemid=203" target="_blank"><span style="font-size:130%;">View Course </span></a></div>Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com4tag:blogger.com,1999:blog-6060136043932653781.post-47683846050090575662011-07-14T01:37:00.004+03:002011-08-06T19:22:28.386+03:00PART03::RHCSA RHCE RHEL6 Great Materials Resources pdf ppt books slides simulation<div style="text-align: center; color: rgb(0, 0, 0); font-weight: bold;"><span style="font-size:180%;">*Note* If user name and password required use the User:linux Password:rhel5<br /></span></div><br /><span style="font-size:130%;"><span style="color: rgb(204, 0, 0); font-weight: bold;"> IST191: Linux Systems Administration </span></span><br /><br /><p><strong>Catalog Course Description</strong>: This course will provide students with the skills necessary to administer a Linux system including hardware/software configuration, user and group administration, Linux network configuration, and file system management.</p> <p><strong>Purpose of the Course</strong>: Students will learn to install and configure Linux, manage the Linux filesystem, understand the Linux boot process, administer Linux users and groups, and become familiar with various Linux administrative tools.</p><p>This course contains <strong>Lecture Slides</strong> , <strong>Lecture MP3 Podcasts,workshops and LABS<br /></strong></p><div style="text-align: center; font-weight: bold; color: rgb(204, 0, 0);"><a href="https://beausanders.org/main/index.php?option=com_content&view=category&layout=blog&id=36&Itemid=67" target="_blank"><span target="_blank" style="font-size:130%;">View Course </span></a></div>Alaa Heggahttp://www.blogger.com/profile/10737371055268158327noreply@blogger.com1